Platform Manager

White & Case; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global law firm in London is seeking an experienced M365 Platform Manager to set the strategic and technical direction for the Firm's M365 platform. The successful candidate will oversee application integration, manage vendor relationships, and ensure compliance with security standards. You will work closely with business services and stakeholders to enhance the platform's performance and adoption. A comprehensive compensation package and supportive work environment are offered, along with opportunities for professional development.

Benefits

Private medical insurance

Pension plan with employer contribution

Yearly wellbeing fund

Income protection

Life insurance

Critical Illness insurance

Private GP services

Travel insurance

Dental coverage

Cycle to work

Holiday purchase option

Qualifications

• Extensive experience around Microsoft 365 technical design.
• Ability to analyze and resolve complex issues.
• Professional experience working with stakeholders in various environments.

Responsibilities

• Set the M365 platform’s strategy and technical direction.
• Lead product planning and management for M365.
• Manage vendor relationships for the M365 platform.

Skills

Microsoft 365 expertise

Cross-cultural teamwork

Analytical skills

Multitasking

Vendor relationship management

Job description

Overview

Are you ready to make your mark as part of our Technology Operations team? Then you’ve come to the right place. At White & Case, we’ll support you, give you responsibility and welcome you as an integral member of our global team from day one.

Trusted Technology at White & Case enables our lawyers worldwide by supporting them with advanced technology and systems for top-tier legal and client service. Our team includes Business Services, Operations, and Support Services, working together to maintain enterprise systems, manage communications and data centers, and provide desktop and training support.

Globally minded, we cover a wide range of technical and business skills, including business analysts, data architects, developers, and engineers specialising in virtualisation, cloud, networking, storage, collaboration, and security. Our staff deploys and supports the latest technology, hardware, and remote working tools, with 24/7 system monitoring from our Shared Services centre. We collaborate closely with other business services to support the Firm’s global operations.

Working closely with our business services colleagues in support of the Firm’s Finance, HR, Marketing, Practice Solutions, Global Technology Services is at the heart of the Firm’s global operations.

The M365 Platform Manager sets the strategic and technical direction for the Firm’s M365 platform, overseeing its implementation, administration, and continuous improvement to meet legal and business needs. Responsibilities include managing governance and security, developing frameworks for new applications, enforcing security and compliance, collaborating with engineering on priorities and enhancements, and working with stakeholders to identify improvements and lead platform adoption. Preferred qualifications are experience deploying enterprise platforms in law firms, advanced governance and security expertise, strong change management skills, and proven ability to manage vendors and teams in direct and matrixed structures.

Key Responsibilities

• Set the M365 platform’s strategy and technical direction to align with the Firm’s values, business objectives, and data requirements.
• Lead product planning and management for M365, ensuring integration of technical, engineering, application onboarding, and data governance priorities.
• Oversee application and data onboarding to the M365 platform, ensuring secure, efficient, and compliant integration.
• Communicate M365 platform usage, technical updates, data management priorities, onboarding initiatives, and change activities to all stakeholders.
• Represent the M365 platform’s technical, application, and data capabilities to Firm leadership.
• Manage vendor relationships and monitor industry, application, and data management trends relevant to M365 to address current and future needs.
• Conduct product surveys to inform technical, application, and data-driven enhancements for the M365 platform.
• Collaborate with stakeholders to identify, prioritise, and deliver technical, application, and data improvements within M365.
• Oversee M365 platform development and release cycles, ensuring delivery of engineering, application, and data requirements.
• Deliver technical features, application onboarding, and data functionality aligned with the Firm’s strategic goals and evolving business needs.
• Maintain compliance with security, data privacy, and data management standards across the M365 platform.
• Engage stakeholders to promote M365 platform adoption, application integration, and data stewardship through targeted communications and presentations.

Qualifications & Skills

• Extensive experience around Microsoft 365, the platforms technical design and conceptual thinking
• Ability to work in teams of highly skilled technical professionals
• Professional experience in working effectively with business stakeholders, project managers, technology teams and end users in a cross-cultural environment
• Ability to analyse and resolve complex issues, both logical and interpersonal
• Must be able to multitask and work in a fast-paced environment
• Strong analytical skills, and capability of grasping new concepts without prior experience
• Self-motivator, independent, cooperative, flexible and creative
• Ability to travel or work overtime, as needed
• International experience is desirable

What We Offer

When you join us, you’ll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values—to be pioneering, united and human—and we believe that you’ll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential.

We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a Platform Manager, and our benefits are designed to support your changing needs and priorities across different life stages.

About White & Case

We are a global law firm with longstanding offices in the markets that matter today. Our on-the-ground experience, our cross-border integration, and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.

Location & Reporting

This role is based in London, and reports into the Director of Technology Operations.

Our standard office hours are 09:30-18:00, with a current requirement for 3 days in the office per week.

Company Benefits

• Private medical insurance
• Pension plan with matched employer contribution up to 7.5%
• Yearly wellbeing fund
• Income protection
• Life insurance
• Critical Illness insurance
• Private GP services
• Travel insurance
• Dental coverage
• Cycle to work
• Holiday purchase (available during annual enrolment)

Equal Opportunity Statement

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.