Plastics and Burns Trauma Receptionist

North Bristol NHS Trust; Bristol; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional healthcare provider is seeking a Plastics and Burns Trauma Receptionist to support patient care and administrative duties. The role involves efficient booking of appointments, maintaining patient confidentiality, and ensuring seamless communication with clinical teams. Ideal candidates should demonstrate teamwork, excellent communication skills, and the ability to manage administrative tasks. This position is based in Bristol and requires availability for shifts throughout the week, offering a contracted 21 hours. North Bristol NHS Trust emphasizes diversity and encourages applications from underrepresented groups.

Qualifications

• Experience in healthcare administrative roles is preferred.
• Ability to manage shifting workloads and maintain confidentiality.
• Proficient in communication with diverse teams and patients.

Responsibilities

• Provide reception cover and administrative support for the service.
• Book patient appointments and ensure all records are accurate.
• Support clinical teams to maintain efficient patient processes.

Skills

Teamwork

Communication

Administrative support

Patient confidentiality

Initiative

Job description

Shift Details

Successful applicants will need to be available to work 3 shifts per week, Monday - Sunday, 08.00 - 15.30. Contracted Hours will be 21 Hours per week. Shifts will be allocated on a Rota, a minimum of 6 weeks in advance.

Role Overview

The Plastics and Burns Trauma Receptionist is responsible for supporting the Plastics Trauma Coordinator and wider team to provide reception cover and administrative support for the Plastics and Burns Trauma Service here at Southmead Hospital. This includes creating referrals, booking patients into clinic and outcoming patients correctly in line with the BNSSG ICB Policies. The role plays a central part within these services, working in close liaison with colleagues, staff in other departments, GPs, patients and the general public. It requires teamwork and the ability to use one's own initiative to provide administrative support to the Plastics and Burns Trauma Receptionist/Administrator Support within the Plastic Surgery team, ensuring an effective high‑quality service is delivered.

Responsibilities

• Support the Plastics and Burns Trauma Coordinators as part of a clinical team, ensuring patients are diagnosed and treated within national guidelines and in accordance with the trust's Patients Access Policy. This includes NHS Constitution, emergency care, Department of Health admission guidelines and booking rules.
• Book clinics in advance and ensure patient details are correct.
• Schedule new or follow‑up outpatient appointments and complete all relevant paperwork for the appointment. Ensure that all emergency attendances and outcomes are promptly and accurately recorded on the appropriate PAS system(s).
• Deal with enquiries from all service users in a helpful, courteous and diplomatic manner.
• Maintain patient confidentiality at all times.
• Communicate regularly with consultant teams, clinical staff and directorate management to enable efficient processes.
• Promptly answer telephone enquiries, take and relay messages politely and helpfully, and take action as appropriate. This includes enquiries from patients, their GPs and community hospitals.
• Provide coverage for colleagues across the department during planned annual leave and sickness.
• Undertake additional administrative tasks and responsibilities within the specialty/clinical division as required by the line manager. This includes supporting the Plastics Trauma Coordinator and wider team with reception cover and administrative tasks, creating referrals, booking patients into clinic and ensuring correct outcomes in line with the BNSSG ICB Policies. The role plays a central part within these services, working closely with colleagues across departments, GPs, patients and the public. Teamwork is essential and the role may involve cover for other services.

About the Trust

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award‑winning hospital building at Southmead. We are the regional Major Trauma Centre and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. North Bristol NHS Trust values all people as individuals, aims to be an anti‑discriminatory organisation and is committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from all underrepresented groups. If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful. North Bristol NHS Trust does not reimburse travel expenses related to interview attendance. If you meet the requirements of the Disability Act / Two Ticks scheme and require further support, please contact us at tel [phone]. North Bristol NHS Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments. At North Bristol Trust (NBT) we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT's workforce at Band 8a and above – including people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people. Strict pre‑employment checks are undertaken on all successful applicants prior to commencement in post.