Planner/Scheduler

18 Recruitment Limited; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Liverpool is seeking a team member to assist the operational team. The successful candidate will provide customer service to residents, arrange appointments, deal with queries, and schedule work efficiently. The role demands excellent communication, attention to detail, and the ability to multi-task in a busy environment. If you're interested in joining a dynamic team, reach out for this opportunity.

Responsibilities

• Providing customer service to residents and customers.
• Arranging appointments for residents with Trades people.
• Dealing with queries and changing appointments.
• Logging current jobs onto the job management system.
• Working with Supervisors to schedule work.

Skills

Experience working in a call centre environment

Ability to multi-task and meet deadlines

Excellent communication skills

Attention to detail

Job description

The Role

Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.

Requirements

• Experience working in a call centre environment
• Ability to multi-task and meet deadlines and targets
• Excellent communication skills and attention to detail

Responsibilities

• Providing customer service to residents and customers.
• Arranging appointments for residents with Trades people in a cost effective and organised manner.
• Dealing with queries from residents, changing appointments.
• Rescheduling appointments using our planning tools.
• Logging current jobs onto our job management system/database.
• Working with Supervisors and trades people to organise and schedule work.
• Updating and changing information as the job changes.
• Ordering equipment needed for the job.
• The key person communicating between the resident and maintenance worker.
• Keeping all activity logged and up-to-date in an accurate manner.
• Liaising with staff at customer sites keeping them up-to-date with progress information.
• Follow the company's policies and procedures at all times.
• Cooperate with colleagues from other Departments in a timely manner if and when necessary.
• Provide information to your line manager in a timely manner when requested to do so.
• Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
• Working predominantly on DRS ensuring operatives days are planned maximising productivity.
• Rearranging works where necessary to optimise the operatives route.
• Receiving phone calls from operatives on site.
• Deploying emergencies to the correct operative - ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances - Supervisors to be made aware when emergencies are passed to OOH.
• Ensuring that operatives are using and updating their PDAs correctly.
• Ensuring jobs raised in the interface are booked in within target.
• Ensuring that all follow on jobs are actioned by the end of the day - all jobs on the operatives schedules are to be red colour and full notes on Rocc.
• Printing and emailing all non PDA operatives works at the end of the working day.
• Back up to all other planners, covering any absences.

If you are interested in a new opportunity get in touch