Planner

Livin Housing Limited; Worcester Park Estate; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading Housing Service Provider is looking for a Planner based in Dartford. The role involves managing diaries for operatives, taking calls from clients, and ensuring jobs are scheduled effectively. Ideal candidates will have prior planning experience, strong customer service skills, and the ability to work under pressure. The position offers a competitive salary of up to £27,583.40 per annum along with a comprehensive benefits package, including generous annual leave and staff perks.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Experience in a pressurised environment and dealing with challenging situations.
• Strong customer experience ethos.

Responsibilities

• Admin duties related to Planning.
• Manage operatives' diaries and schedules.
• Liaise with operatives and subcontractors.

Skills

Previous experience in Planning

Diary management

Building maintenance experience

Customer Service Skills

Time management

Computer skills

Interpersonal skills

Job description

Annual salary: up to £27,583.40

Planner

Dartford

Full Time, Permanent

Salary up to £27,583,40 per annum.

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:

As a Planner you will be working in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. This local contract covers Redbridge council within the social housing sector.

A Planner within our Dartford branch. You will be doing admin duties, WIP management, will be taking and receiving call, receiving and responding email, raising repairs, planning works, ensuring operatives have a full diary of jobs every day, liaising with operatives and sub-contractors, ensuing all the follow-on work required and plan in if operatives need to go back to site.

Day to day duties:

• Taking Calls from clients
• Taking calls from residents
• Booking appointment into operative diaries
• Speaking with Operatives to confirm materials to ensure jobs can be completed
• Reviewing emergences to ensure these have been completed by the out of hours team
• Ensuring Operatives diaries are fully booked 2 weeks in advance

Role Criteria:

• Previous experience in Planning
• Experience in Diary management
• Building maintenance experience
• Experience with working in call centre
• Good Customer Service Skills
• Experience of working in a pressurised environment and dealing with challenging situations
• Good time management, planning & organisational skills.
• Good on computerised systems.
• Good written, verbal, questioning & interpersonal skills.
• Strong customer experience ethos.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you.

• 25 days annual leave plus bank holidays

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies

Apply below or to discuss your application further; contact:

Laura Bourne ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.