Planner

Job Switch; Sutton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A service management company in the United Kingdom is seeking a candidate responsible for scheduling repair works and communicating effectively with residents and maintenance teams. The role involves planning and monitoring repairs to ensure efficient service delivery while upholding health and safety standards. Strong organizational skills and professional demeanor are essential to facilitate smooth operations. Experience with appointment systems and IT systems management is a plus.

Responsibilities

• Plan and schedule responsive repair works for operatives.
• Monitor and update repair job statuses regularly.
• Communicate professionally with service users and stakeholders.

Job description

Purpose : To ensure that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.

• To plan and schedule the responsive repair works to be carried out by the operatives and sub-contract resource.
• Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
• To ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
• The customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal / external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements.

A key person communicating between the resident and maintenance worker regarding ongoing work / s where required and liaison with colleagues to ensure accurate & ...