Physiotherapy receptionist and administrator

Leicestershire Partnership Nhs Trust; Wymondham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is looking for an organized and proactive administrative assistant to support the musculoskeletal physiotherapy service. You will manage patient appointments, assist the clinical team with diary organization, and ensure high-quality administrative support. Essential skills include proficiency in MS Office, Outlook, and solid customer service. Knowledge of physiotherapy is desirable, but training will be provided. This role highlights the importance of confidentiality and compliance with data protection policies.

Qualifications

• Experience in administrative roles, particularly in healthcare is a plus.
• Familiarity with computer systems essential.

Responsibilities

• Manage patient appointments, bookings, cancellations, and waiting lists.
• Assist clinical team leads with diary management and meeting organization.
• Greet patients and handle enquiries via multiple channels.
• Maintain accurate records and support data entry.
• Ensure confidentiality and compliance with data protection.

Skills

Organisational skills

Proactive attitude

Good communication

IT skills

Customer service skills

Tools

MS Office

Outlook

Patient management systems

Job description

We are seeking an organised and proactive administrative assistant to support the daily operations of the musculoskeletal physiotherapy service. This role would suit someone who enjoys working in a healthcare environment, has good communication and IT skills, and is committed to delivering high‑quality administrative support and customer service.

Responsibilities

• Supporting the management of patient appointments, bookings, cancellations and waiting lists.
• Assisting the clinical team leads with diary organisation and arranging meetings and training sessions.
• Greeting patients, handling enquiries in person, by phone and email.
• Maintaining accurate records and supporting the service with data entry, stock and equipment ordering and general office duties.
• Ensuring confidentiality and compliance with data protection policies at all times.

Qualifications

Knowledge and experience in using computer systems, including MS Office and Outlook, along with confident customer service skills are essential.

An understanding of physiotherapy and experience in using patient management systems such as SystmOne, EMIS, RIO or similar is desirable but full training will be provided for the successful candidate.

Application

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line.