Physiotherapy receptionist and administrator

NHS; Melton Mowbray; On-site; GBP 20,000 - 27,000; Full time

Job summary

A healthcare provider is seeking an organised and proactive Physiotherapy receptionist and administrator at Melton Hospital. The role includes managing patient appointments, providing administrative support to physiotherapists, and ensuring excellent customer service. Essential skills include good communication, IT proficiency, and knowledge of healthcare settings. Experience with patient management systems like SystmOne or EMIS is desirable but training will be provided. This position plays a crucial role in delivering high-quality administrative support within a diverse healthcare environment.

Qualifications

• Organised and proactive candidate needed for administrative support.
• Experience in customer service and IT skills is essential.
• Understanding of physiotherapy is desirable but not mandatory.

Responsibilities

• Manage patient appointments, bookings, and cancellations.
• Assist with diary organisation for clinical team leads.
• Greeting patients and handling enquiries effectively.
• Maintain accurate records and general office duties.
• Ensure compliance with confidentiality and data protection.

Skills

Organisational skills

Good communication skills

IT skills

Customer service skills

Education

Experience in healthcare administration

Tools

MS Office

SystmOne

EMIS

RIO

Job description

Physiotherapy receptionist and administrator

We are seeking an organised and proactive administrative assistant, to support the daily operations of the musculoskeletal physiotherapy service.

This role would suit someone who enjoys working in a healthcare environment, has good communication and IT skills, and is committed to delivering high-quality administrative support and customer service.

The position will be based at Melton Hospital and will involve providing frontline administrative support to the physiotherapists and other clinical staff based at Melton, as well as remote support for 7 other physiotherapy teams across Leicester, Leicestershire, and Rutland.

Knowledge and experience in using computer systems, including MS Office and Outlook, along with confident customer service skills are essential.

An understanding of physiotherapy and experience in using patient management systems such as SystmOne, EMIS, RIO or similar is desirable but full training will be provided for the successful candidate.

Main duties of the job

• Supporting the management of patient appointments, bookings, cancellations and waiting lists.
• Assisting the clinical team leads with diary organisation and arranging meetings and training sessions.
• Greeting patients, handling enquiries in person, by phone and email.
• Maintaining accurate records and supporting the service with data entry, stock and equipment ordering and general office duties.
• Ensuring confidentiality and compliance with data protection policies at all times.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. All jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.