Physiotherapy Administrative and Clerical Officer

NHS; Abergavenny; On-site; GBP 25,000 - 27,000; Full time

Job summary

A national healthcare service is seeking a dedicated Physiotherapy Administrative and Clerical Officer to join their MSK Outpatient Physiotherapy Department. This role requires exceptional administrative skills, compassion, and the ability to manage a diverse workload. Ideal candidates will possess strong communication abilities, both written and verbal. The position offers a competitive salary range of £25,313 to £26,999 per annum and promotes a flexible working environment.

Benefits

Flexible working

Training and development opportunities

Occupational health support

Qualifications

• Previous experience of working within an office environment.
• Previous experience in a health and/or social care environment.
• Experience of Myrddin and/or WelshPAS (Patient Administration System).

Responsibilities

• Provide administrative support within the MSK Outpatient Physiotherapy Department.
• Demonstrate compassion and handle complex situations.
• Assist in the management of direct contact with parents/carers and health professionals.

Skills

I T skills including the use of Microsoft Windows and Microsoft Office

Good communication skills both verbal and written

Ability to work effectively in a team environment

Good organisational and prioritisation skills

Ability to adapt to changes in work routine

Ability to work without direct supervision

Evidence of initiative and good time management

Ability to speak Welsh

Education

Good command of English Language and Basic Maths

Job description

Physiotherapy Administrative and Clerical Officer

An opportunity has arisen for an enthusiastic and diligent Administrative Support Officer who will be working within the MSK Outpatient Physiotherapy Department at Nevill Hall Hospital. We require someone who has excellent administrative and clerical skills to become a member of this dynamic team. You will work with the Administration Lead and clerical colleagues. You need to demonstrate the ability to prioritise your own workload and show initiative.

Main duties of the job

You will be a strong team player with excellent communication skills. An excellent telephone manner is vital as the post holder will have direct contact with parents/carers and health professionals. Due to the area you will be working in, the post holder would need to demonstrate compassion and a good understanding around possible complex or safeguarding situations. The post holder must embrace change and be committed to best practice.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi‑award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in‑house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world‑class healthcare service fit for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Other Requirements

• The physical ability to perform and cope with all aspects of manual handling as demanded by the job role
• The ability to move between sites within the Trust as demanded by the job role
• Commitment to lifelong learning

Skills & Knowledge

• I T skills including the use of Microsoft Windows and Microsoft Office
• Good communication skills both verbal and written
• The ability to work effectively in a team environment
• The ability to adapt to changes in work routine
• The ability to use a networked computer system
• Good organisational and prioritisation skills
• The ability to work without direct supervision
• Evidence of initiative and good time management
• The ability to use the internet and design databases and spreadsheets
• The ability to work under pressure and meet deadlines
• The ability to speak Welsh

Experience

• Previous experience of working within an office environment
• Previous experience in a health and/or social care environment
• Experience of Myrddin and/or WelshPAS (Patient Administration System)

Education/Qualifications

• Good command of English Language and Basic Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Interim Physiotherapy Operational Manager

£25,313 to £26,999 a year per annum pro rata