Pharmacy Team Scheduler and Care Coordinator

Care New England; Warwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in the United Kingdom seeks a Pharmacy Team Scheduler and Care Coordinator to manage appointment scheduling and patient outreach. This role acts as a liaison between patients, providers, and health plans, ensuring optimal communication and workflow management. Candidates should have 3 to 5 years of experience in a medical or pharmacy setting, preferably with knowledge of medical terminology. This position offers the opportunity to contribute to effective patient care and coordination within a reputable health system.

Qualifications

• 3 to 5 years of experience in a medical or pharmacy setting.
• Experience with scheduling and customer service responsibilities.
• Medical Terminology certificate or knowledge of it.

Responsibilities

• Manage appointment scheduling for the pharmacy team.
• Facilitate communication between patients, providers, and health plans.
• Optimize scheduling workflows and manage re-bookings.

Education

High School or GED

Associate degree

Job description

Primary Function:

The Pharmacy Team Scheduler and Care Coordinator support clinical pharmacists by managing appointment scheduling, patient outreach, and care coordination across the Care New England Health System. This role serves as a central liaison between patients, providers, and health plans to ensure timely access to pharmacy services, accurate referral processing, and seamless communication. The coordinator will optimize scheduling workflows, manage re-bookings, and facilitate authorizations and referrals for medication therapy management, chronic disease support, and Centers for Medicare and Medicaid Services / Healthcare Effectiveness Data and Information Set (CMS/HEDIS) related initiatives.

Job Qualifications and Specifications

High School or GED Required; Associate degree Preferred; Minimum 3 to 5 Years of experience in a medical or pharmacy setting with scheduling and customer service responsibilities. Medical Terminology certificate (or knowledge of)

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement

External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by‑case basis.

EEOC Statement

Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement

Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.