Pharmacy Support Worker

NHS; Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare provider is seeking a Pharmacy Support Worker based in Manchester. This role involves directly engaging with patients, providing essential pharmaceutical services, and supporting the Pharmacy Team's operations. Responsibilities include assisting patients with their medication queries, dispatching prescriptions, and maintaining confidentiality. Successful candidates will undergo a structured training program to support their development in this vital role within the healthcare system.

Qualifications

• GCSE C or above in Math's and English.
• Proficiency in Microsoft Office applications.
• Able to communicate effectively with patients and colleagues.

Responsibilities

• Provide excellent patient care and support.
• Ensure confidentiality of patient information.
• Assist with training of colleagues within the team.
• Communicate professionally with Christie Trust teams.
• Support pharmacy line managers in achieving targets.

Skills

Ability to work as a team-player

Ability to thrive in a challenging environment

Good influencing and negotiation skills

Logical and capable of problem solving

Ability to communicate effectively

Excellent inter-personal skills

Education

GCSE C or above in Math's and English

Tools

Microsoft Office

Job description

As a Pharmacy Support Worker, the post holder will be working in both the inpatient and outpatient dispensaries and have responsibilities for providing a friendly and efficient service to patients and Trust colleagues. The successful candidate will be required to work flexibly to support our busy Pharmacy Team.

The role is patient facing at times involving welcoming patients, providing information, receiving prescriptions, and signposting patients to other parts of the hospital.

The position also involves creating prescription requests via phone or computer systems, the dispatching of medication and general support to the wider pharmacy team.

Regardless of previous experience, a fully structured training programme we be provided and supported by a mentor within the team.

Possible career progression for suitable candidates for more senior roles throughout the business. The Christie Pharmacy are advocates of in-house career progression, providing career development opportunities to allow our team to enhance their skills and knowledge.

Whether you are currently working in a pharmacy setting or have an interest in creating a career within pharmacy, then we are looking for you to join our friendly and forward-thinking team.

Main duties of the job

As a Pharmacy Support Worker your main duties and responsibilities will include the following:

1) To always provide excellent patient care and ensure customer services are delivered in a manner that is appropriate, relevant, and respectful to all our patients.

2) To ensure waiting times for our patients are kept within agreed Key Performance Indicators

3) To effectively communicate with various Christie Trust teams in a positive and professional manner.

4) To maintain confidentiality of patients and any other relevant information in accordance with the Data Protection Act.

5) To work as a team player with within the pharmacy. Share your knowledge and skills, be flexible and willing to assist your colleagues.

6) Take personal responsibility to understand and support pharmacy line managers in the achievement of targets and deadlines.

7) Take personal responsibility to complete all required training and personal development.

8) To understand and comply with the Trust and TCP Ltd policies and professional standards.

9) To assist with the training of other colleagues within the team.

10) To assist patients and Trust colleagues, both face to face and via the telephone with medicine queries.

PLEASE REFER TO THE JOB DESCRIPTION FOR A LIST OF THE FULL DUTIES.

About us

The Christie Pharmacy Ltd Company (TCP) is a wholly owned subsidiary company, which is part of The Christie NHS Foundation Trust. The company was formed in December 2017 to provide a high-quality pharmacy service to both inpatients and outpatients of the Trust.

Our services include:

• dispensing and supplying medication to inpatients in wards and clinics
• supporting The Christie at Home service, allowing patients to receive certain cancer treatments from the comfort of their own home.
• providing bespoke medication forThe Christie at Salford,The Christie at Oldhamand fourteen other outreach sites
• advising patients who want to self-medicate.
• wholesale supplying medicines and devices to all wards on the Withington site

The Christie NHS Foundation Trust manages the Christie Hospital which is one of the largest cancer treatment centres in Europe. The Christie treats 40,000 patients per year, delivering over 30,000 chemotherapy treatments and is the first specialist hospital to be awarded 'outstanding' twice by the Care Quality Commission.

We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

Job responsibilities

DUTIES AND RESPONSIBILITIES

As a Pharmacy Support Worker your main duties and responsibilities will include the following:

1) To always provide excellent patient care and ensure customer services are delivered in a manner that is appropriate, relevant, and respectful to all our patients.

2) To ensure waiting times for our patients are kept within agreed Key Performance Indicators.

3) To effectively communicate with various Christie Trust teams in a positive and professional manner.

4) To maintain confidentiality of patients and any other relevant information in accordance with the Data Protection Act.

5) To work as a team player with within the pharmacy. Share your knowledge and skills, be flexible and willing to assist your colleagues.

6) Take personal responsibility to understand and support pharmacy line managers in the achievement of targets and deadlines.

7) Take personal responsibility to complete all required training and personal development.

8) To understand and comply with the Trust and TCP Ltd policies and professional standards.

9) To assist with the training of other colleagues within the team.

10) To assist patients and Trust colleagues, both face to face and via the telephone with medicine queries.

11) To assist in the pack up and dispatch of patient medication.

12) Photocopying and replenishment of patient information leaflets, warning labels and basic filing for both pharmacy departments.

13) To liaise with Trust colleagues to ensure patients admitted to wards receive their medication within a timely manner.

14) To aid in the replenishment of essential pharmacy consumables, ensuring the dispensary is adequately stocked.

15) Demonstrates the agreed set of values and accountable for own attitude and behaviour.

Person Specification

Qualifications

• GCSE C or above in Math's and English

Experience

• Microsoft Office Skills

Skills

• Ability to work as a team-player.
• Ability to thrive in a challenging environment.
• Good influencing and negotiation skills
• Logical and capable of problem solving.
• Ability to communicate effectively.
• Excellent inter-personal skills

Knowledge

Values

• Ability to demonstrate the organisational values and behaviours

Other

• Honest and caring

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.