Pharmacy Support Worker

The Christie NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a Pharmacy Support Worker to join their dynamic team. The role involves providing excellent patient care, assisting with prescriptions, and supporting the pharmacy team. Responsibilities include managing queries and facilitating training for colleagues. The successful candidate will benefit from a structured training program and opportunities for career progression within the organization. If you are looking to start or advance your career in pharmacy, this role is a perfect fit.

Benefits

Structured training program

Career progression opportunities

Qualifications

• Flexibility to adapt to a busy pharmacy environment.
• Ability to learn and assist with medicine queries.
• Commitment to confidentiality and professional standards.

Responsibilities

• Provide patient care and customer service.
• Communicate effectively with Trust teams.
• Assist with training of colleagues.
• Manage waiting times in accordance with KPIs.

Skills

Excellent patient care

Strong communication skills

Team player

Ability to assist patients

Job description

Overview

As a Pharmacy Support Worker, the post holder will be working in both the inpatient and outpatient dispensaries and have responsibilities for providing a friendly and efficient service to patients and Trust colleagues. The successful candidate will be required to work flexibly to support our busy Pharmacy Team. The role is patient facing at times involving welcoming patients, providing information, receiving prescriptions, and signposting patients to other parts of the hospital. The position also involves creating prescription requests via phone or computer systems, the dispatching of medication and general support to the wider pharmacy team. Regardless of previous experience, a fully structured training programme we be provided and supported by a mentor within the team. Possible career progression for suitable candidates for more senior roles throughout the business. The Christie Pharmacy are advocates of in-house career progression, providing career development opportunities to allow our team to enhance their skills and knowledge. Whether you are currently working in a pharmacy setting or have an interest in creating a career within pharmacy, then we are looking for you to join our friendly and forward-thinking team.

Responsibilities

• To always provide excellent patient care and ensure customer services are delivered in a manner that is appropriate, relevant, and respectful to all our patients.
• To ensure waiting times for our patients are kept within agreed Key Performance Indicators.
• To effectively communicate with various Christie Trust teams in a positive and professional manner.
• To maintain confidentiality of patients and any other relevant information in accordance with the Data Protection Act.
• To work as a team player with within the pharmacy. Share your knowledge and skills, be flexible and willing to assist your colleagues.
• Take personal responsibility to understand and support pharmacy line managers in the achievement of targets and deadlines.
• Take personal responsibility to complete all required training and personal development.
• To understand and comply with the Trust and TCP Ltd policies and professional standards.
• To assist with the training of other colleagues within the team.
• To assist patients and Trust colleagues, both face to face and via the telephone with medicine queries.

About the Trust

The Christie Pharmacy Ltd Company (TCP) is a wholly owned subsidiary company, which is part of The Christie NHS Foundation Trust. The company was formed in December 2017 to provide a high-quality pharmacy service to both inpatients and outpatients of the Trust. Our services include:

• dispensing and supplying medication to inpatients in wards and clinics
• supporting The Christie at Home service, allowing patients to receive certain cancer treatments from the comfort of their own home.
• providing bespoke medication forThe Christie at Salford,The Christie at Oldhamand fourteen other outreach sites
• advising patients who want to self-medicate.
• wholesale supplying medicines and devices to all wards on the Withington site

The Christie NHS Foundation Trust manages the Christie Hospital which is one of the largest cancer treatment centres in Europe. The Christie treats 40,000 patients per year, delivering over 30,000 chemotherapy treatments and is the first specialist hospital to be awarded 'outstanding' twice by the Care Quality Commission. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.