Pharmacy Operations Manager - Stores and Procurement

Northumbria Healthcare NHS Foundation Trust; Norwich; On-site; GBP 47,000 - 55,000; Full time

Job summary

A prominent healthcare provider in Norwich is looking for an Operations Manager for its Pharmacy Department. This full-time role involves leading the Stores team, ensuring compliance with regulations, and managing day-to-day pharmacy operations. Candidates must be registered Pharmacy Technicians with extensive hospital experience, leadership skills, and a commitment to quality service. The position offers competitive NHS benefits and requires a flexible working approach, including weekends. Join a busy department dedicated to high standards and patient care.

Benefits

Eligible for NHS benefits

Flexible working hours

Qualifications

• Current registration as a Pharmacy Technician with General Pharmaceutical Council.
• Extensive experience in hospital pharmacy services.
• Accredited Final Accuracy Checking qualification is essential.

Responsibilities

• Lead the Stores team and drive continuous improvement.
• Oversee day-to-day operations and workload allocation.
• Ensure adherence to legislation and regulations.

Skills

Leadership skills

Interpersonal skills

Change management

Effective communication

Education

Pharmacy Technician level 3/4 qualification

Management or leadership qualification

Job description

Overview

The Pharmacy Department provides a comprehensive pharmacy service across the Trust and to external community units. It is a large, busy department with over 180 staff including Pharmacists, Pharmacy Technicians, Pharmacy Assistants, Science Manufacturing Technicians and Admin staff. The department works with the School of Pharmacy and the Medical School at the University of East Anglia. Functions include ordering, receipt and supply of medicines to wards and departments, dispensing for inpatients, outpatients and community units, and supplying ward stocks (around 2,500 items per day). The Pharmacy provides Aseptic Services (e.g., chemotherapy and sterile products) and has a Quality Assurance team to ensure high quality standards.

Job responsibilities

Operations Manager, Stores and Procurement is a new role that will lead the Stores team and drive continuous improvement. The post holder will report to the Pharmacy Procurement Specialist and will oversee day-to-day operations, workload allocation, KPIs, recruitment, performance reviews and other HR matters. The role requires registration as a Pharmacy Technician with the General Pharmaceutical Council, with significant hospital pharmacy experience. Stores and/or Procurement experience is desirable. Leadership experience and a leadership qualification (or working towards one) are essential, as the post holder will lead the Stores team.

Other details include:

• Role is full-time with Monday to Friday work; 1 in 10 weekends plus bank holiday rota (minimum 1 per year); rosters may change.
• Eligible for NHS benefits and additional benefits listed by the employer.
• Location: Norfolk and Norwich University Hospital (NR4 7UY).

Details

Date posted: 01 December 2025

Pay scheme: Agenda for Change | Band 7 | Salary £47,810 to £54,710 per year (pro rata)

Contract: Permanent | Working pattern: Full-time, Flexible working

Reference number: 234-25-E3111

Job Description

Job responsibilities

The Pharmacy department holds an MHRA Wholesale Dealers Licence. A key part of the role is ensuring legislation and regulations are adhered to, and working with the Pharmacy Procurement Specialist to ensure audits and actions for compliance. The post holder must prioritise workload, collaborate with Pharmacy stakeholders and Trust staff, and communicate effectively. The ability to plan and implement change, emotional intelligence, teamwork, flexibility and strong interpersonal skills are essential. The role is full-time Monday to Friday with 1 in 10 weekends and bank holiday rota commitments. Rotas are subject to change.

Person Specification

Essential

• Pharmacy Technician level 3/4 qualification
• Current GPhC registration as a Pharmacy Technician
• Accredited Final Accuracy Checking
• Management or leadership qualification (Trust Licence to Lead, Edward Jenner Programme or equivalent)

Experience

• Extensive experience in hospital pharmacy services
• Project delivery and change management

Desirable

• Experience of pharmaceutical stores, distribution and/or procurement

Attitude and values

• Effective role model with PRIDE values (People focussed, Respect, Integrity, Dedication and Excellence)
• Commitment to Equality, Diversity and Inclusion

Other information

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure to be submitted to the DBS to check for prior convictions.

Certificate of Sponsorship: Applications from job seekers requiring skilled worker sponsorship will be considered. See UK Visas and Immigration guidance. UK criminal record checks for overseas applicants guidance is available.

UK Registration: Applicants must have current UK professional registration.

Employer details

Employer: Norfolk and Norwich University Hospital

Address: Norfolk and Norwich University Hospital, Norwich, NR4 7UY

Employer website: https://teamnnuh.co.uk/

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