Pet Care Store Associate: Customer Experience Pro

Pets at Home Limited; Test Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading pet care retail company is seeking enthusiastic individuals to join as Store Colleagues. In this role, you will provide exceptional customer service, uphold high pet care standards, and foster loyalty among customers. Ideal candidates will have strong communication skills, a team-oriented mindset, and a desire for ongoing learning. Benefits include attractive pay, paid holidays, and opportunities for career progression. This role requires flexibility to work various shifts, including evenings and weekends.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays

20% colleague discount in Stores

Discretionary annual bonus scheme

Access to discounts and benefits

Opportunity for community charity work

Career progression

Qualifications

• Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Skilled in addressing customer questions and resolving issues quickly and efficiently.
• A keen interest in ongoing learning and professional development.
• Recognises the importance of setting and achieving targets in a retail setting.
• Understands the significance of collaboration and teamwork.

Responsibilities

• Exceed customer expectations and uphold top pet care standards.
• Build strong customer relationships to enhance their experience.
• Work flexibly during evenings, weekends, and bank holidays.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Job description

A leading pet care retail company is seeking enthusiastic individuals to join as Store Colleagues. In this role, you will provide exceptional customer service, uphold high pet care standards, and foster loyalty among customers. Ideal candidates will have strong communication skills, a team-oriented mindset, and a desire for ongoing learning. Benefits include attractive pay, paid holidays, and opportunities for career progression. This role requires flexibility to work various shifts, including evenings and weekends.