Pet Care & Client Experience Advisor

Linnaeus Veterinary; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A veterinary practice in the United Kingdom is seeking a Client Care Advisor to provide compassionate and efficient service. The successful candidate will be the welcoming face of the practice, interacting with clients and coordinating appointments. Responsibilities include greeting clients, answering queries, and handling payments. This full-time role requires someone who thrives in a caring environment. The practice offers generous benefits, including holiday leave and support programs.

Benefits

5-weeks holiday plus bank holidays

Relocation support

RCVS and VDS fees paid

Employer contribution pension scheme

Life assurance

E-car salary sacrifice scheme

Enhanced equal family leave

Qualifications

• Ability to greet clients professionally and sensitively.
• Experience with answering phone queries and transferring calls.
• Skills in updating notes accurately and coordinating appointments.

Responsibilities

• Meet and greet clients in a caring manner.
• Answer calls, deal with queries, and take messages.
• Liaise with referring vets and maintain accurate records.
• Coordinate appointments with pet owners.
• Process payments effectively.

Skills

Proactive communication

Client interaction

Appointment coordination

Payment processing

Job description

A veterinary practice in the United Kingdom is seeking a Client Care Advisor to provide compassionate and efficient service. The successful candidate will be the welcoming face of the practice, interacting with clients and coordinating appointments. Responsibilities include greeting clients, answering queries, and handling payments. This full-time role requires someone who thrives in a caring environment. The practice offers generous benefits, including holiday leave and support programs.