Personalised Care Support Officer

NHS; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is seeking a Personalised Care Support Officer in Tees Valley to provide essential administrative support within cancer services. You will assist in data management, organize events, and support various cancer information teams. Ideal candidates should be able to work independently while communicating effectively with diverse health staff and patients. Requires relevant qualifications including GCSEs and NVQ 3. This role offers dynamic interaction within a supportive healthcare environment.

Qualifications

• Experience in administrative or secretarial roles.
• Ability to organize and prioritize workload.
• Experience working in the NHS preferred.

Responsibilities

• Support cancer services with data audits and reporting.
• Maintain intranet site and coordinate newsletters.
• Organize educational events and gather patient feedback.
• Provide support at Macmillan Information and Support Centres.
• Develop personalized care through administrative insight.

Skills

Ability to take accurate notes and summarise actions

Effectively work under low supervision

Maintain confidentiality

Communication with healthcare staff and patients

Follow policy and procedure

Knowledge of patient and staff data legislation

Awareness of the Cancer agenda

Education

GCSE English and Mathematics grades A-C or equivalent

NVQ 3 or equivalent experience

Tools

Microsoft Office packages

Job description

County Durham & Darlington NHS Foundation Trust – Personalised Care Support Officer

Job Overview

Band 3 role within Cancer Services. Provide administrative support across County Durham and Darlington, supporting cancer information, education and personalised care teams.

Key Responsibilities

• Support Macmillan Personalised Care, Cancer Education and Macmillan Information and Support teams with data audit, reporting, minute taking and cancer awareness activities.
• Maintain intranet site, coordinate and produce a regular newsletter.
• Plan, organise education and other events and gather patient experience feedback.
• Provide information and support to people visiting the Macmillan Information and Support Centres.
• Underpin the development of personalised care in cancer through provision of administrative support.

Person Specification – Skills & Knowledge

• Ability to take accurate notes and summarise actions at meetings.
• Work effectively with low supervision and as part of several teams.
• Confidentiality awareness and ability to identify problems and solve with the team.
• Communicate with a wide range of health care staff and patients.
• Follow policy and procedure guidance and identify where change may be required.
• Knowledge of legislation regarding patient and staff data and confidentiality.
• Awareness of the Cancer agenda and ability to contribute to improvement of patient pathways.

Qualifications

• GCSE English and Mathematics grades A-C or equivalent.
• NVQ 3 or equivalent experience.

Experience

• Administrative/secretarial experience and customer/care experience.
• Ability to organise and prioritise own workload.
• Computer literacy: Microsoft packages.
• Experience working in the NHS and awareness of cancer pathways and treatments.

Special Conditions

• Ability to input data for significant periods of time using a VDU and concentrate on tasks with interruptions.
• Travel across trust sites as required.
• Positive attitude, flexible and adaptable.

EEO Statement

We encourage applications from disabled, Black, Asian, Minority Ethnic (BAME) and other under‑represented groups.

Contact

Name: Susan Remillard
Email: [e-mail]

Closing date

01 January 2026

Disclosure and Barring Service Check

Subject to the Rehabilitation of Offenders Act 1975 and required for DBS.

Employer

County Durham & Darlington NHS Foundation Trust