Personal Injury Litigation Team Leader

Direct Line Group Careers; City Of London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading insurance firm is seeking an experienced Team Leader to join their Personal Injury and Motor Litigation team. This permanent role involves managing team performance, ensuring compliance, and driving improvements in client experience. Candidates should have experience in handling personal injury claims and team management. The position offers hybrid working and a competitive benefits package, including a pension scheme and performance bonuses.

Benefits

9% employer contributed pension

Up to 10% Annual performance-based bonus

50% off home, motor and pet insurance

Generous holidays

Employee discounts and cashback

Qualifications

• Proven leadership skills in a team environment.
• Strong ability to meet KPI and audit targets.
• Experience in driving performance and managing budgets.

Responsibilities

• Drive team performance by setting operational and financial targets.
• Manage resources to meet budgetary requirements.
• Ensuring compliance with legal and regulatory expectations.

Skills

Experience of handling personal injury claims

Experience of managing a team of technical specialists

Good understanding of relevant law and legal processes

Job description

About us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of the team or thinking about joining us, you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment, but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our website.

The role

The role

We have an exciting opportunity for an experienced Team Leader to join our Personal Injury and Motor Litigation team, on a full-time and permanent basis. This position can be based from either central Bromley or Leeds offices.

What you will be doing

• Accountable for continuously driving performance in the team by setting and delivering on appropriate operational and financial targets and monitoring progress towards those targets.
• Ensure the team meet KPI and audit targets.
• Manage resources across the teams to ensure optimum workloads for all staff and to meet budgetary requirements.
• Manage process adherence and process improvement.
• To support the development of the department best practice and the client experience through continuous improvement initiatives.
• Provide leadership and direction regarding personal injury claims handling strategy.
• Drive efficiencies and ensure costs are suitably controlled.
• Ensure the provision of expert, ethical and pragmatic advice and support to clients.
• Ensure that client satisfaction and complaints are monitored and tracked on a regular basis and is utilised to drive improvements.
• Ensure that the client experience is central to team activity, supporting fair and effective decision-making.
• Ensure the team meets the requirements of DLG Legal Services risk framework and the wider Direct Line Group risk framework.
• Work with the COFA and COLP to ensure the business operates in line with all legal and regulatory expectations.
• Drive a high performance, positive culture and behaviours in line with company values.
• Set the example by modelling positive behaviours, continuous improvement principles and effective problem solving.
• To build and maintain relationships within the department and in working with other individuals and departments across the business as well as maintaining a good working relationship with the wider Direct Line Group, suppliers and other external organisations.
• Ensure individuals in the team are motivated and appropriately trained, working with the Professional Development Manager to address any knowledge/training requirements.
• Develop self in order to maximise personal contribution to the role and to the wider business.

Who we are looking for

• Experience of handling personal injury claims
• Experience of managing a team of technical specialist
• A good understanding of relevant law and legal processes

Working Hours: 35 hours Monday- Friday

Home Working: 3 days from home / 2 days from Bromley or Leeds office

Contract: Permanent

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• Up to 10% Annual performance-based bonus
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

Ways of Working: Our hybrid model offers a "best of both worlds" approach. When you\'ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\'re delighted to feature as one of the UK\'s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you\'re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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