Performance Intelligence & Optimisation Lead

Virgin Money; Glasgow; Hybrid; GBP 64,000 - 81,000; Full time

Job summary

A leading UK mutual bank is seeking a Performance Insights & Optimisation Lead to drive operational and performance data analysis. You will own performance reporting frameworks and enhance service delivery through data-driven insights and automation. Candidates should have a strong background in performance tracking within regulated financial services, expertise in transformation management, and advanced knowledge of reporting tools. This hybrid role offers a competitive salary and impressive benefits from day one, including generous holidays and family leave.

Benefits

38.5 days annual leave

Paid well-being days

20 weeks paid family leave

Market-leading pension

Free medical cover

Flexible benefits

Qualifications

• Proven track record leading performance insights in regulated Financial Services.
• Expertise in performance tracking and optimisation frameworks.
• Experience in driving transformational change in large operations.

Responsibilities

• Own the analysis of operational and performance data.
• Proactively analyse performance trends and identify focus areas.
• Collaborate with various Business Areas to ensure data validity.

Skills

Performance tracking and reporting

Data-driven decision-making

Operational performance metrics

Transformation management

Tools

Performance reporting tools

AI tools for insights

Job description

A leading UK mutual bank is seeking a Performance Insights & Optimisation Lead to drive operational and performance data analysis. You will own performance reporting frameworks and enhance service delivery through data-driven insights and automation. Candidates should have a strong background in performance tracking within regulated financial services, expertise in transformation management, and advanced knowledge of reporting tools. This hybrid role offers a competitive salary and impressive benefits from day one, including generous holidays and family leave.