Performance Director, SME Business Banking

HSBC; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A multinational banking institution in Greater London is seeking a Performance Director for its SME Business Banking sector. You will manage regional performance, support local teams, and analyze market trends to drive growth. The ideal candidate will have extensive UK market knowledge, proven performance management skills, and the ability to thrive in high-pressure situations. This role offers a competitive pay package and a commitment to diversity and inclusion.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Generous pension scheme

Qualifications

• Proven experience in driving team performance.
• Extensive knowledge of the UK market and stakeholder connectivity.
• Ability to interact with clients at all levels.

Responsibilities

• Manage regional profile and facilitate customer deals.
• Foster a performance-driven mindset across teams.
• Support directors in identifying opportunities for small businesses.
• Lead engagement plans and market trend analysis.

Skills

Coaching and performance management skills

Interpersonal and communication skills

Ability to thrive in high-pressure environments

Understanding UK market dynamics

Job description

Performance Director, SME Business Banking

Brand: HSBC

Area of Interest: Commercial Banking

Location: London, GB, EC4

Work style: Hybrid Worker

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Performance Director, SME Business Banking, based in London

The Performance Director will report directly into the Regional Director, fostering a strong risk-aware culture across the Relationship Manager population.

The role holder will analyse local financial performance and market trends to inform growth strategies, driving a customer-obsessed mindset and embedding a high-performance culture throughout the region.

In this role, you will:

• Manage regional profile to facilitate execution of customer deals, referrals and management of SME Business Banking regional performance.
• Foster a strong performance driven and growth mindset across the regional team
• Support Local Directors’s / Relationship Managers to identify opportunities to further support small businesses across London within their portfolios.
• Coordinate regional reviews to ensure strong talent and succession management coupled with performance outcomes linked to training and personal development.
• Lead the regional internal and external engagement plans through the coordination of events, relationships with external bodies central to London as well identifying marketing opportunities.
• Support and analyse local market trends and financial data to make informed decisions
• Take a proactive approach to performance improvement and growth
• Prepare & present local meeting packs as required, including MI tracking for local campaigns

To be successful in this role you should meet the following requirements:

• Proven coaching and performance management skills
• Experience in driving team and individual performance to achieve customer and financial targets.
• Extensive knowledge of the UK market, understanding the interplay between geopolitics and commercial outcomes, and connectivity with a range of stakeholders (i.e. customers, regulators, and employees).
• Excellent interpersonal, presentation and communication skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with clients and colleagues.
• Ability to thrive in a high-pressure environment, meet role demands and make prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes.
• Ability to understand a customers’ business and priorities and interact with business customers at all levels.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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