People Partner - GBS, SMB - London

TikTok; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading tech company is seeking a dynamic People Partner to join its team in Greater London. This unique hybrid role involves acting as a trusted advisor on various HR matters, driving strategic projects, and enhancing employee relations within a rapidly evolving environment. Ideal candidates will have over 3 years of HR experience, especially in tech. The position requires active in-office collaboration 4 days a week to foster effective partnerships across teams, making it a key role for organizational growth.

Qualifications

• 3+ years of experience in HR roles with a focus on people functions.
• Ability to operate in a fast-paced, high-growth environment.
• Experience in supporting client groups in the tech industry, particularly SMB.

Responsibilities

• Act as a trusted advisor on people-related matters.
• Coach leaders on talent assessment and team dynamics.
• Analyze performance and engagement trends for insights.

Skills

Employee relations

Performance management

Leadership development

Project management

Coaching and mentoring

Education

Experience as HR Generalist or People Partner

Corporate experience in HR operations

Job description

Responsibilities

About the Team: The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, with the Small and Medium Business (SMB) segment being a critical, high-speed engine for our global expansion. We are looking for a dynamic and adaptable People Partner to join our team. This is a unique, hybrid role for an HR professional who thrives on variety and is eager to make an impact across a wide range of people functions, from resolving complex employee issues to driving strategic HR projects. If you are a versatile problem-solver looking to grow your career, this is the perfect opportunity for you.

This role requires 4 days in the office each week. The SMB organization emphasizes the importance of in‑person collaboration and cross‑functional partnerships, which is why we follow an in‑office schedule. Please note that our in‑office and hybrid work models are regularly reviewed, and specific requirements may be subject to change.

• As a People Partner, you will wear multiple hats, acting as a trusted advisor, a hands‑on problem‑solver, and a strategic project leader. Your scope will be broad and will evolve with the needs of the business.
• Coach leaders on people‑related matters including talent assessment, development and succession, organization effectiveness, and high‑performing team dynamics.
• Partner with HRBPs to support the SMB leadership team, translating business priorities into actionable people strategies.
• Analyze trends in performance, attrition, and engagement using HR metrics and dashboards to provide data‑driven insights and recommendations to business leaders.
• Provide guidance on business restructures, workforce planning, and headcount modeling.
• Proactively manage and resolve employee relations issues, serving as the primary point of contact for employees and managers.
• Enhance employee development and management throughout the year by providing coaching, mentoring, and timely feedback; oversee the formal performance review and calibration process.
• Conduct initial fact‑finding and investigations into employee relations concerns, partnering with our central ER and Legal teams on high‑risk cases.
• Manage core People Partner processes such as transfers, organizational changes, data and reporting, and system changes.

Qualifications

• 3+ years of experience as an HR Generalist, People Partner, or Human Capital Consultant.
• Corporate experience in employee relations, performance management, leadership development, and general HR program/operations.
• Proven ability to operate in a fast‑paced, high‑growth, and ambiguous environment.
• 1‑2 years of experience as an HR Business Partner (preferred).
• Experience supporting a Sales, GTM, or SMB client group in the tech industry (preferred).
• Successful track record of designing and implementing people programs from the ground up (preferred).
• Demonstrated ability to autonomously manage multiple projects concurrently, with strong attention to detail and effective time management skills (preferred).
• Experience partnering with regional and international stakeholders and colleagues to drive global initiatives (preferred).

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.