People Ops and Advisory Lead

RedCloud; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An international eCommerce provider based in London is seeking a proactive People Ops and Advisory Lead. This role focuses on supporting managers and employees, ensuring effective employee relations and policy execution. The ideal candidate should have HR Generalist experience in a multi-national environment, with strong expertise in resolving employee relations issues. Benefits include 25 days of annual leave and enhanced company pension. Join this growing team to make an impact globally.

Benefits

25 Days Annual leave

Enhanced Company Pension

Healthcare Cashplan

Private Healthcare

Life Insurance

Access to discount platform

Qualifications

• Experience as an HR Generalist in a multi-national environment.
• Proven track record of managing complex employee relations cases.
• Strong understanding of core people operations and payroll processes.

Responsibilities

• Provide coaching and counsel on talent development and team effectiveness.
• Manage complex employee relations issues ensuring fairness and compliance.
• Oversee payroll inputs and onboarding to guarantee service delivery.
• Train managers on People processes and performance standards.

Skills

Employee relations

Performance management

Policy execution

Talent development

Compliance knowledge

Tools

HRIS

Service ticketing systems

Job description

About RedCloud

The global supply chain is broken—creating a $2 trillion inventory gap where essential consumer goods fail to reach the people who need them. Brands miss sales, distributors mismanage stock, and retailers face empty shelves. The result? Higher prices, slower growth, and lost opportunity across the board.

RedCloud is fixing this. Our RedAI digital trading platform, bulk and retail trading exchanges connect key parts of the supply chain—enabling bulk inventory exchange, streamlined digital payments, and generating vast quantities of aggregated market data. By applying AI and machine learning techniques, we deliver predictive market insight and trading recommendations straight back to the trading environment—facilitating smarter everyday business decisions for our customers, from factory to warehouse to store.

Headquartered in London, RedCloud became a publicly listed company on Nasdaq (RCT) in March 2025. With a diverse team spanning many nationalities and operations across Africa, the Middle East, Europe, and Latin America. We’re building a more connected and efficient global trade network. Our AI labs are busy exploring the next generation of smart AI agents and deeper FMCG market intelligence for the benefit of our customers across a growing operational footprint.

The role :

We are seeking a proactive and experienced people generalistto serve as the operational partner to our managers and employees globally. This pivotal role is responsible for providing day-to-day counsel on employee relations, performance management, and policy execution. The People Ops and Advisory Lead will be embedded in the business and the first point of contact, proactively coaching leaders while simultaneously overseeing the operational flow.

Responsibilities :

• Act as the dedicated first-line people advisor to managers, providing coaching and counsel on talent development, basic performance management issues, and team effectiveness.
• Independently manage and resolve a diverse range of complex employee relations issues, including investigations, disciplinaries, and grievances, ensuring fairness and legal compliance across key regions.
• Provide day-to-day oversight of the People Operations / Admin function (payroll inputs, helpdesk tickets, onboarding / offboarding) to guarantee fast, high-quality service delivery.
• Lead local implementation of global HR policies and conduct training for managers on core People processes (e.g., probation, attendance, foundational ER).
• Train managers on utilising basic performance tools and documentation, ensuring timely feedback and alignment with the company's performance standards.
• Work closely with the AVP, People to ensure projects are correctly prioritised and that processes and policies are consistently administered in each region.

Requirements :

• Proven experience as an HR Generalist, with experience in a multi-national environment.
• Demonstrable expertise and confidence in independently managing and closing complex employee relations cases across various global jurisdictions.
• Experience translating policy into practical business solutions.
• Strong understanding of core people operations, payroll processes, and experience working with HRIS and service ticketing systems.

Even if you don’t meet every requirement, we still encourage you to apply. Your unique experiences and perspectives might be just what we’re looking for.

Benefits

Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.

Plus, you will get :

• 25 Days Annual leave, increasing to 26 days after 12 months in the business
• Enhanced Company Pension (Matched up to 5% & Salary Sacrifice)
• Healthcare Cashplan with Medicash
• Private Healthcare with Aviva
• Life Insurance with AIG
• Happl, our benefit platform which provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness.