People Operations Manager

Aiyara Partners; York and North Yorkshire; On-site; GBP 55,000 - 75,000; Full time

Job summary

A prominent multi-site retail organization is seeking an experienced People Operations Manager to oversee its People Services function. You will lead the delivery of high-quality, customer-focused operations, enhancing recruitment, onboarding, payroll, and employee lifecycle management. Ideal candidates must have HR leadership experience in a high-volume, multi-site environment, with a strong focus on operational excellence and compliance. Join us to drive meaningful insights and improvements across the organization.

Qualifications

• Experience leading HR or People Operations in a high-volume, multi-site environment.
• Strong systems, payroll, and operational leadership capability.
• Familiarity with governance and legislative compliance.

Responsibilities

• Lead and develop high-performing people operations teams.
• Ensure strong governance, data integrity, and legislative compliance.
• Drive continuous improvement through KPIs, SLAs, and MI.
• Manage third-party providers and agency arrangements.

Skills

HR leadership

Operational leadership

Data integrity

Continuous improvement

Team development

Job description

Job Description

People Operations Manager

Multi‑Site Retail Business

We’re supporting a large, fast‑paced multi‑site retail organisation to appoint an experienced People Operations Manager to lead its People Services function.

This role is responsible for the end‑to‑end delivery of high‑quality, customer‑focused people operations across recruitment and onboarding, employee lifecycle, payroll, reward and benefits, and people data.

You will act as the business owner of the HRIS across the organisation, working closely with digital and systems partners to optimise the platform, improve processes, drive efficiencies and deliver meaningful people metrics and insights.

Key focus areas include :

• Leading and developing high‑performing people operations teams
• Ensuring strong governance, data integrity and legislative compliance
• Driving continuous improvement through KPIs, SLAs and MI
• Managing third‑party providers and agency / neutral vendor arrangements

Ideal candidates will have experience leading HR or People Operations in a high‑volume, multi‑site environment (retail, hospitality or similar), with strong systems, payroll and operational leadership capability.