People Operations Assistant

Charlotte Tilbury; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading beauty company in Greater London is seeking a People Operations Assistant to manage HR processes, onboarding, and provide support to the recruitment team. Ideal candidates will have strong communication skills and experience in an HR role. The role offers flexibility with hybrid working arrangements and generous employee benefits including product gifting and a dynamic work environment. We invite passionate individuals to apply and join our success story.

Benefits

Generous staff discount

Generous product gifting

25 days holiday plus bank holidays

Hybrid, flexible working

Dog friendly office

Access to Tilbury Treats

Qualifications

• Proven experience in a similar HR role.
• Ability to work under pressure and maintain discretion.
• Experience with confidential information.

Responsibilities

• Manage onboarding and offboarding processes.
• Issue contracts and manage employee information.
• Support recruitment and people partnering projects.

Skills

Excellent written and verbal communication skills

Strong IT skills

Emotional intelligence

Education

CIPD Level 3 or 5 (desirable)

Tools

MS Office applications (Excel, PowerPoint, Word)

Job description

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de‑coding makeup applications for everyone, everywhere, with an easy‑to‑use, easy‑to‑choose, easy‑to‑gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market‑leading growth, innovative retail and product launches fuelled by industry‑leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

As part of the People team, this role’s primary responsibility is to manage the day‑to‑day administration of the joiner, mover, and leaver process across our Retail/Magic Office population. This role is critical in ensuring employee information is accurately recorded in our HRIS and feeds into our other processes. You’ll also play an integral part in a number of People projects, helping to drive our strategy forward and deliver a MAGICAL experience for our CT Family!

Reporting to the Assistant People Operations Manager, this role will work across the People Operations team, whilst supporting the People Partnering Team in regions.

As People Operations Assistant you will

• Ownership of issuing contracts and other new starter paperwork for Magic Office and Retail EMEA; chasing documentation when required
• Manage the People Inbox and ensure all queries are flagged for the relevant team member or responded to accurately and in a timely manner
• Onboarding new starters onto all people systems; ensuring 100% accuracy on Charlotte’s Web (HRIS)
• To issue amendment letters for change of roles and remuneration to Magic Office and Retail EMEA
• To order end of probation and long service awards gifting for employees
• Process any Magic Office & Retail EMEA leavers in Charlotte’s Web and ensure Payroll have the correct final payment information
• Responsible for all reference requests, both tenancy and employment, for current and ex‑employees of the Company
• Offer creative support as well as administrative support to the recruitment and people partnering department
• Work closely with the wider People Team to review all people processes, with the aim to automate and streamline
• Ensure the People Operations processes are running with polished efficiency - this includes data cleanses, process mapping in line with GDPR compliance, right‑to‑work collation, audit checks and ensuring employees’ files are up to date
• Support the wider People and Recruitment teams in any ad hoc activity such as reviewing supporting induction sessions
• Working with the wider People Team, supporting with ad hoc projects or initiatives
• Covering reception as and when needed - during peak times and holidays

Who you will work this

Reporting to the Assistant People Operations Manager

About you

• Excellent written and verbal communication skills are essential
• Proven capability to operate in a pressurised environment, requiring discretion, tact, diplomacy, and judgement when dealing with internal and external contacts.
• Demonstrated experience dealing with highly confidential information.
• A high degree of emotional intelligence.
• Gravitas and excellent people skills and the proven acumen to handle complex situations and multiple responsibilities.
• EMEA Retail experience desirable
• Achieves results, with integrity
• CIPD (Level 3 or 5) is desirable
• Experience working in a similar HR role
• Strong IT skills and a good aptitude in all MS office applications (including Excel, PowerPoint and Word).
• Calm, level‑headed and professional

Charlotte Tilbury is a fast‑paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Generous staff discount
• Generous product gifting
• 25 days holiday plus bank holidays
• Hybrid, flexible working
• Dog friendly office on Monday and Fridays.
• Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets.
• Other fabulous benefits such as life assurance, birthdays off work and pension contribution.

At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM…APPLY TODAY!