People Administrator

Arriva Plc; Sefton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading transport services organization in the UK is hiring a People Administrator to provide essential HR support. The role is hybrid, requiring three days at the office weekly post-training. Responsibilities include onboarding, compliance, record management, and acting as the first contact for HR queries. Ideal candidates will have HR systems experience and strong organizational skills. This role is vital for ensuring HR processes align with company policies and GDPR regulations, supporting a seamless employee experience.

Qualifications

• Experience in HR administration is preferable.
• Excellent computer skills, particularly in Excel and Office 365 are required.

Responsibilities

• Act as the first point of contact for HR queries.
• Manage high volume onboarding documentation.
• Ensure compliance with Right to Work checks.
• Maintain accurate HR records in line with GDPR.
• Process employee changes using HR systems.
• Provide general HR administration support.
• Handle Subject Access Requests according to GDPR.
• Produce HR reports and conduct audits as needed.
• Support HR projects and employee engagement initiatives.

Skills

Experience using HR Information Systems

Experience using Microsoft Office 365

Excellent organisational and time management skills

Strong attention to detail and accuracy

Effective communication and interpersonal abilities

Tools

Workday

Microsoft Excel

Microsoft Word

Job description

We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with our new shareholder I Squared Capital who acquired Arriva in May 2024. Following our recent restructuring, we are looking for someone to join our team and take an active role as we move towards increased automation. This is a hybrid role requiring attendance at the office for three days per week following the successful completion of the initial training period. The People Administrator is responsible for providing efficient and responsive HR administrative support, acting as the first point of contact for employee queries and ensuring the smooth execution of key HR processes in line with policies, procedures and our employee experience vision.

Direct Responsibilities

• First Point of Contact: Serve as the initial contact for HR queries by phone or via HR Services Case Management System, ensuring timely resolution or escalation.
• High Volume Onboarding & Documentation: Prepare and issue offer letters and contracts for all new starters, ensuring all required paperwork is completed and returned promptly for a seamless onboarding process.
• Right to Work & Compliance: Ensure accurate recording and storage of Right to Work details and documentation, maintaining compliance with legal and company standards.
• HR Records Management: Maintain up-to-date and accurate HR records in line with GDPR and company policy.
• HR Systems: Process new starters, leavers, and employee changes on HR systems (Workday), including internal/external transfers and TUPE routes. Whilst ensuring data integrity and payroll deadlines are met.
• General HR Administration: Provide day-to-day HR admin support for all employees, including references, benefits, entitlements, travel passes, eye care vouchers, and bus passes.
• Subject Access Requests: Process all Subject Access Requests (SARs) in line with GDPR and company policies.
• Reporting and Audits: Produce HR management information and ad-hoc reports as required, as well as conducting periodic audits of employee files and HR data.
• Project Support: Support HR projects, employee engagement initiatives, and continuous improvement activities.
• Stakeholder Liaison: Liaise with managers, recruitment, payroll, finance, and external organisations as needed.
• Responsiveness & Accuracy: Employee queries are resolved promptly and accurately, with clear documentation and appropriate escalation when needed.
• Compliance & Attention to Detail: All employment documentation, RTW checks, and Workday transactions are completed in full compliance with legal and company standards, with minimal errors.
• Confidentiality & Professionalism: Maintains discretion and professionalism when handling sensitive employee information and HR matters.
• Collaboration & Communication: Works effectively with HR colleagues, managers, and external providers, communicating clearly and respectfully.
• Continuous Improvement: Proactively identifies opportunities to improve HR administrative processes and contributes to team initiatives.

Required Experience

• Experience using HR Information Systems
• Experience using Microsoft Office 365, including Teams, Outlook, Excel and Word.

Desirable Experience

• Previous experience in a HR administrative role.
• Previous experience using Workday
• Previous experience of undertaking a broad scope of tasks, including project involvement and oversight as well as administrative duties

Other Skills & Behaviours

• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Effective communication and interpersonal abilities
• Discretion and the ability to handle sensitive information confidentially
• Collaborative
• Professional, approachable, and committed to delivering high standards of service
• Adaptable and resilient in a fast-paced environment
• Intermediate experience in Excel and word, including Formulas, Mail merge, Lookup's, Pivot Tables

Arriva is one of the largest transport services organisations in Europe, employing more than 35,000 people and delivering more than 1.5 billion passenger journeys across 11