Pensions Administrator: Client Service & Data

Equiniti; Thurso; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services provider based in Thurso is seeking a Pensions Administrator to support customer administration as per Service Level Agreements. The role requires strong numeracy, literacy skills and effective communication, handling customer queries and data management. Ideal candidates will have previous experience in financial services. This position offers a variety of employee benefits, including a pension plan matching up to 10%, flexible benefits, and opportunities for professional development.

Benefits

Equiniti Pension Plan matching up to 10%

Employee Assistance Programme for health and wellbeing

Employee discounts through EQ Wins Platform

Flexible benefits plan

29 days holiday plus bank holidays

Equiniti ICON award vouchers

Investment in LinkedIn Learning

Qualifications

• Strong numeracy and literacy skills are essential.
• Good written and communication skills are required.
• Previous experience in a financial/pensions environment is desirable.

Responsibilities

• Provide administration service to customers as per Service Level Agreement.
• Maintenance of up to date filing and records for department.
• Resolves customer enquiries based on competent working knowledge.

Skills

Strong numeracy and literacy skills

Good written and communication skills

Ability to work within laid down processes and procedures

Computer literate

Ability to develop working relationships

Basic financial awareness

Education

GCSE (or equivalent) Maths and English Grade C

Job description

A leading financial services provider based in Thurso is seeking a Pensions Administrator to support customer administration as per Service Level Agreements. The role requires strong numeracy, literacy skills and effective communication, handling customer queries and data management. Ideal candidates will have previous experience in financial services. This position offers a variety of employee benefits, including a pension plan matching up to 10%, flexible benefits, and opportunities for professional development.