Pension Administrator

Neway International Ltd; Sutton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local recruitment agency is seeking a Pensions Administrator to provide essential administrative support for benefits processing in Sutton. The role involves handling high volumes of documentation, managing enquiries, and ensuring accurate data entry across IT systems. Ideal candidates should have strong customer service skills and experience in administration. This position offers a busy and supportive environment, ensuring smooth operations during a maternity/paternity leave cover.

Qualifications

• Proven commitment to high levels of customer service.
• Experience working in an office/administration environment.
• Strong skills in general administration tasks, including typing and telephone handling.

Responsibilities

• Provide administrative support for the pensions benefits processing function.
• Handle high volumes of incoming post, emails, and documentation.
• Act as the first point of contact on a busy telephone line, responding to queries.

Skills

Customer service commitment

Administration experience

Typing skills

Telephone handling

IT database systems experience

Job description

Job Overview

Neway International are seeking a Pensions Administrator – Benefits to join our client based with the London Borough of Sutton.

Details

• Location: Civic Offices, Sutton
• Hours: 36 per week, Monday–Friday, 09:00–17:00
• Start Date: 19/01/2026
• End Date: 31/07/2026
• Closing Date: 02/01/2026 at 17:00
• Pay Rates: £15.68 PAYE / £20.34 Umbrella

About the Client

The London Borough of Sutton, in partnership with Kingston Pension Funds, delivers a shared pensions administration service. The team is committed to providing accurate, efficient, and customer-focused support to employees and pension scheme members.

The Role

As a Pensions Administrator, you will provide essential administrative support for the benefits processing function. You will be responsible for handling high volumes of documentation, managing enquiries, and ensuring accurate data entry across multiple IT systems. This role is central to maintaining the smooth operation of the pensions service during a period of maternity/paternity leave cover.

Key Responsibilities

• Provide administrative support for the pensions benefits processing function.
• Handle high volumes of incoming post, emails, and documentation.
• Act as the first point of contact on a busy telephone line, responding to queries from the public and professionals.
• Scan, index, and manage documents across multiple IT systems.
• Maintain accurate records and ensure compliance with policies and procedures.
• Deliver excellent customer service, resolving queries efficiently and professionally.

Candidate Requirements

• Proven commitment to high levels of customer service.
• Experience working in an office/administration environment.
• Strong skills in general administration tasks, including typing and telephone handling.
• Confidence in managing customer-facing or telephone-based queries.
• Experience using IT database systems for scanning, indexing, and data entry.