PDI Administrator

Cox Automotive; Upper Bruntingthorpe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Upper Bruntingthorpe is seeking a dedicated professional for their Pre-Delivery Inspection (PDI) department. This role involves managing vehicle preparation processes and ensuring compliance with brand standards while providing top-notch customer service. Candidates should possess strong communication skills, time management abilities, and a proactive mindset. A full UK driving licence is required. Ongoing training on the latest technologies will be provided to ensure staff remain knowledgeable and effective in their roles.

Qualifications

• Full UK driving licence held for a minimum of 12 months.
• Ability to remain calm and focused under pressure.
• Experience working within structured regulations.

Responsibilities

• Deliver high-quality work within set deadlines.
• Coordinate administrative processes for vehicle checks.
• Liaise with Front of House Team for task prioritization.
• Record and maintain up-to-date vehicle data.
• Assign tasks to workshop teams with clear direction.

Skills

Strong oral and written communication skills

Proven time management skills

Excellent customer service

Strong administrative capabilities

Collaborative approach

Job description

Accelerate your career with a company that leads the way! Manheim Vehicle Solutions, part of the Cox Automotive Group, is a dynamic and evolving business supporting customer de‑fleet and handover services. Within our PDI (Pre‑Delivery Inspection) workshop, the scope of work ranges from standard vehicle checks to rectifying mechanical and electrical faults. As vehicle technology continues to advance, so does the nature of our work. To ensure our team remains up to date with the latest manufacturer developments, full training is provided on an ongoing basis. Our team members are responsible for delivering all customer‑defined requirements with precision and professionalism, consistently achieving operational and customer service excellence.

About The Role

The Pre‑Delivery Inspection (PDI) Department is responsible for the preparation of new vehicles for key manufacturing clients, including Jaguar Land Rover, Ford, Hyundai and Nissan. Our role is to provide peace of mind to our customers by ensuring that all vehicles meet the highest brand standards both mechanically and cosmetically in line with manufacturer guidelines.

What You’ll Be Doing

• Deliver high‑quality work within set deadlines by managing your own workload effectively, focusing on efficiency and task prioritisation.
• Coordinate the administrative processes for vehicle preparation checks ahead of completion by trained technicians.
• Liaise with the Front of House Team to prioritise vehicle preparation tasks based on operational needs.
• Uphold the highest standards of professionalism, courtesy, and integrity when interacting with colleagues, customers, and partners.
• Ensure PDI Centre administration is fully compliant with internal policies and external brand requirements.
• Accurately record and maintain up‑to‑date vehicle data in relevant systems.
• Embrace continuous learning and development to stay current with evolving vehicle products and market trends.
• Work collaboratively within a team to successfully meet departmental objectives and service delivery targets.
• Demonstrate strong time management and organisational skills, working effectively under pressure to meet tight deadlines.
• Assign tasks to workshop teams, providing clear direction and support to relevant departments.
• Offer guidance and assistance across business areas when required, ensuring consistent service delivery.

Qualifications

• A full UK driving licence held for a minimum of 12 months.
• Strong oral and written communication skills, with the ability to provide clear and concise instructions.
• Proven time management skills and the ability to prioritise workload effectively to meet deadlines.
• Ability to remain calm and focused under pressure in a fast‑paced environment, while maintaining attention to detail.
• Competence in using manufacturer‑supported systems and digital tools.
• Experience working within structured regulations and procedural frameworks.
• Previous customer‑facing experience, with the ability to handle queries and resolve issues to mutual satisfaction.
• Excellent customer service and interpersonal skills.
• Strong administrative and data entry capabilities, with a high level of accuracy.
• Proactive mindset with the ability to use initiative and adapt to change quickly.
• A collaborative approach, working effectively with other departments to deliver a seamless and professional service.

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