PCN Operations Manager

West Leeds Primary Care Network; Pudsey; On-site; GBP 37,000 - 42,000; Full time

Job summary

A primary care organization in Pudsey is looking for an Operations Manager to oversee operational functions and ensure compliance with PCN contracts. The ideal candidate should have NHS operational management experience in a primary care setting, strong communication skills, and the ability to manage multiple tasks. This is a varied role requiring oversight of HR functions and operational service delivery, with a salary range of £37,000 to £42,000 depending on experience.

Qualifications

• Specific experience within a primary care setting is required.
• Comfortable dealing with a variety of colleagues up to Board level.
• Proven ability to work under pressure.

Responsibilities

• Oversee the operational function within the organization.
• Ensure compliance with PCN contracts and manage complaints.
• Assist with day-to-day HR functions and monthly payroll.

Skills

NHS operational management experience

Ability to manage multiple tasks

Strong communication skills

Education

GCSE grade A to C in English and Maths

Management or leadership qualifications

Job description

PLEASE NOTE WE ARE NOT AN AGENDA FOR CHANGE ORGANISATION

Due to a member of staff leaving, an exciting opportunity has arisen to join the West Leeds PCN Leadership Team. West Leeds PCN is a mature and visionary PCN, employing over 50 staff and delivering high quality services to its patient population of approximately 70,000. West Leeds PCN employs via its limited company - West Leeds PCN Ltd - and is a self sufficient entity, performing its own HR, Finance and Enhanced Access function. Please see our website for more information on our organisation

Main duties of the job

We are seeking someone with NHS operational management experience, in particular within a primary care setting. We have a well developed operational and administrative team in place already but we need an Operations Manager to have oversight of our services, ensuring we achieve our main priorities of

PCN contractual compliance such as QoF, PCN DES, GPOP, IIF, local contracts

Alleviating pressure wherever possible within our member practices

Working with the PCN Leadership team to ensure the development and wellbeing of our staff

This is a varied and fast paced role and will suit someone who is used to spinning multiple plates at once. It will require someone who works well under pressure and has an aptitude for horizon scanning. The successful recruit will need to be comfortable dealing with a wide variety of colleagues right up to Board level associates. As well as the operational duties listed here, you will also support the PCN Manager with those daily functions needed to keep our business function operational such as payroll, HR etc

About us

West Leeds Primary Care Networkprovidesenhanced clinical servicesforsixGP surgeries across the Pudsey and Bramley area, with a patient population of approximately 70k.

West Leeds PCN currentlybenefitsfrom the following clinicaland practitionerteams:

Pharmacists and Pharmacy Technicians

Community Wellbeing Advisers -Social Prescribers

Health Care Assistants - Primary Care Support Workers

Highly skilled prescribing Frailty / Home visiting team (Advanced Clinical Practitioners and Associate Clinical Practitioners)

First Contact Physiotherapists

Operational Team

Care Navigation Team

Job responsibilities

OperationalManagement

You will have oversight of the entire operational function within our organisation, ensuring our member practices are kept informed of new or amended services at all times

You will lead and work with the current operational team to ensure optimum service provision and usage at all times

You will lead on engaging new service providers for our operational function, working with the PCN Manager on contractual terms

You will ensure all clinical and administrative workflows arecurrent and relevant

You will have overall responsibility for, and oversight of, our weekend Enhanced Hours service. This includes not only providing the requisite clinics but additionally reporting back to the ICB with data pertaining to our service provision

You will lead on the ongoing Covid vaccination delivery across our member practices, ensuring orders are placed in good time and that the correct distribution to each practice is in place.

You will have responsibility for dealing with operational complaints /significant events, working alongside our practices as necessary

Organisational Management

You will assist the PCN Manager with the day to day HR function within the organisation such as probation meetings, appraisals etc.

You will assist the PCN Manager with monthly payroll and other finance requirements as needed. You will also assist with pensions compliance and administration

You will assist with recruitment, from writing job descriptions to working with the operational team to onboarding new starters. You will work closely with the PCN Manager within this function

You will work with the PCN Manager regularly to monitor PCN funds, optimising contract monies at all times, keeping member practices informed as to our current financial status

Meetings

You will be required to attend, and at times present papers within, a number of regular meetings such as the PCN Leadership Board Meetings, the PCN Members Board Meetings and the PCN Practice Managers Meetings. You will also have oversight for organising these, ensuring papers are sent out to attendees in good time

You will need to attend the Covid vaccine regular meetings during campaign times to ensure you stay abreast of current relevant information

You will have oversight - working with the operational team- of the PCN Target afternoons, ensuring they deliver the most relevant content to the appropriate audience

These lists are not exhaustive and other grade appropriate tasks may be required for the operational benefit of our organisation

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Please see uploaded job description for more details
• Management or leadership qualifications

Experience

• Specific experience within a primary care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£37,000 to £42,000 a yeardepending on experience