PCN Care Coordinator

Integrated Care System; Halesowen; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health organization in Halesowen is seeking a Care Coordinator to support patients with personalized care needs across various practices. Responsibilities include identifying care requirements, coordinating with multidisciplinary teams, and providing support to elderly patients. Candidates should have NVQ level 3 in Business Administration and relevant experience in healthcare settings. This role offers a chance to contribute to improving patient independence and care quality.

Benefits

Flexible working options

Comprehensive training and support

Inclusive workplace

Qualifications

• Experience working in a healthcare setting is essential.
• Ability to work as part of a team is necessary.

Responsibilities

• Identify care needs and create personalized care plans.
• Coordinate across health and care services for elderly patients.
• Manage patient registrations and assessments.

Skills

Collaborative working within MDTs

IT systems knowledge

Confidentiality

Working knowledge of EMIS

Education

NVQ level 3 Business Administration

5 GCSE's grade C or above

Job description

Halesowen PCN is looking for a care Coordinator who will work across the whole PCN, supporting our patient population with their personalised care needs.

The candidate will need a flexible approach in the delivery of the PCNs aims for patient centred care. The role will require movement around all Practices within Halesowen PCN so access to a car is essential.

Main duties of the job

Identify a person's care and support needs, and explore their options to meet these in a single personalised care plan in collaboration with the patient's Primary Care Team.

Provide coordination and navigation for elderly patients and their carers across health and care services, alongside working closely with Social Prescribing Link Workers and other MDT members.

To make patients feel empowered to actively engage and maintain independence.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job responsibilities

1) Identify a persons care and support needs and explore their options to meet these into a single personalised care in collaboration with the patients primary care team.

2) Provide coordination and navigation for elderly people and their carers across health and care services, alongside working closely with social prescribing link workers, occupational therapists, dietitians.

3) Help people to manage their needs by referring onto the wider integrated care team.

4) To make patients feel more empowered and actively engaged to maintain independency.

5) Maintaining a register of patients who are over 80 and / or housebound across the PCN.

6) Face to face annual assessment review of patients social, physical and mental health needs.

7) Referring to other agencies depending on needs.

8) Participating in integrated care teams to ensure the co-ordination of care.

9) Be part of a PCN wide triage team, to support with capacity and access plans.

10) Support practices with Cancer screening programmes, supporting the PCN Cancer Lead with data collection and auditing.

11) Supporting practices with FIT testing and checking EMIS coding is correct.

12) Keep accurate time sheets and other data on the service.

13) Ensure observance and adherence to the Health and Safety at Work Act 1974.

14) Work to the agreed standards, policies and procedures and protocols of the Practices and PCN and be fully conversant with emergency procedures.

15) Carry out other duties as directed by the line manager/Practice Manager which are consistent with the duties and responsibilities of the post.

Person Specification

Qualifications

• NVQ level 3 Business Administration or similar administrative diploma
• 5 GCSE's grade C or above including Maths and English

Experience

• Experience of collaborative working within MDT's
• Working knowledge and experience using IT systems
• Ability to keep all information confidential
• Experience of working with professionals in a healthcare setting
• Working knowledge of EMIS

Communication

• Ability to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Halesowen Medical Practice - St Margarets Well

Halesowen Medical Practice - St Margarets Well