PCN Business Manager

NHS; Greater London; On-site; GBP 70,000 - 79,000; Full time

Job summary

A healthcare organization seeks a PCN Manager to lead the establishment and growth of a new Primary Care Network. This role involves working closely with Clinical Directors to develop operational systems and manage stakeholder relationships. Candidates should have significant experience in Healthcare Management and strong leadership skills. The position offers a salary between £70,000 to £79,000, with additional responsibilities in governance and financial management.

Qualifications

• Significant experience in Healthcare Management, ideally in Primary Care.
• Strong background in financial and operational management.
• Proven leadership skills.
• Strong understanding of governance and compliance.

Responsibilities

• Support the establishment and development of a new and evolving PCN.
• Work with Clinical Directors to implement operational systems.
• Coordinate PCN activity to meet contractual requirements.
• Act as a key point of contact for Partners and Stakeholders.
• Provide regular reports to the PCN Board.

Skills

Healthcare Management

Financial Management

Operational Management

Leadership skills

Governance and Compliance

Job description

Job Summary

Our Primary Care Network (PCN) Manager will play a central role in the establishment, development, and growth of a new and emerging PCN. Working closely with the Clinical Directors and Practice Managers, the post-holder will provide leadership, coordination, and operational support to help the Network mature, build effective systems, and deliver its contractual and strategic objectives.

This is a hands‑on and developmental role, requiring flexibility and initiative. The PCN Manager will help embed good governance, establish financial and reporting processes, support collaboration between member practices, and develop relationships with key partners across the wider health and care system.

Key Responsibilities and Duties

• Support the establishment and development of a new and evolving PCN.
• Work with Clinical Directors to put in place proportionate governance, operational, and financial systems.
• Coordinate PCN activity to support delivery of contractual requirements and agreed priorities.
• Support collaboration between member practices.
• Act as a key point of contact for Partners and Stakeholders.
• Provide regular reports and updates to the PCN Board/Clinical Directors.
• PCN development and leadership support.
• Operational Coordination.
• Governance and Quality.
• Finance and Contract Support.
• Relationship and stakeholder management.
• Equality, diversity, and inclusion.
• Personal and professional development.
• Safety, health and wellbeing.
• Confidentiality and information governance.
• Support the Clinical Directors and PCN Board to define the PCN’s purpose, priorities, and ways of working.
• Assist in the development of a realistic PCN business and development plan.
• Support responses to national and local policy and contractual requirements.
• Identify early opportunities for service development, workforce expansion, and shared initiatives.
• Coordinate day‑to‑day PCN activity to support smooth operation across member practices.
• Support the establishment of effective meeting, decision‑making, and communication processes.
• Organise PCN meetings, including agendas, papers, minutes and action logs.
• Support maintenance of the PCN risk register and business continuity arrangements.
• Assist with data collection, monitoring, and reporting.
• Support development and implementation of appropriate governance frameworks.
• Ensure PCN activity aligns with the Network Agreement and agreed policies.
• Support compliance with GDPR, information governance, and statutory requirements.
• Promote a culture of quality improvement and learning.
• Support establishment and oversight of PCN financial processes and controls.
• Assist with monitoring income and expenditure and identifying risks or variances.
• Support accurate and timely submission of claims and returns.
• Assist with budget planning and forecasting alongside Clinical Directors.
• Support engagement and collaboration between member practices.
• Build relationships with partners including ICBs and voluntary sector organisations.
• Act as a coordination point for PCN communications.
• Support development of a shared PCN culture and identity.
• Promote equality, diversity, and inclusion in PCN activities.
• Treat patients, colleagues and partners with dignity and respect.
• Support appropriate patient involvement and engagement.
• Participate in appraisal and development processes.
• Take responsibility for ongoing learning and development.
• Complete statutory and mandatory training.
• Promote a safe and healthy working environment.
• Support identification and management of risks.
• Act in accordance with health and safety guidance.
• Maintain confidentiality at all times.
• Support compliance with information governance and GDPR requirements.
• This job description reflects the needs of a new and developing PCN. As the Network matures, the scope and focus of the role may evolve in line with PCN priorities and capacity. The post-holder may be required to undertake other reasonable duties as agreed with Clinical Directors and PCN Board.

About Us

We are proud to introduce Westminster Living Well (WLW). Founded by Dr Sheila Neogi, Dr Mona Vaidya, and Dr Francesca Olay, this new Primary Care Network is dedicated to supporting healthier lives across South Westminster. By combining local knowledge, a myriad of experience and an emphasis on collaborative working, Westminster Living Well offers a more joined‑up, accessible, and personalised care close to home. Our focus is on prevention, wellbeing, and providing the right support at the right time to help our community thrive.

This newly formed PCN consists of three Practices – Kings College Health Centre, Pimlico Health @ The Marven, and Belgrave Medical Centre – and will be supporting almost 50,000 patients across Westminster, Pimlico, Victoria, Belgrave and Belgravia – as well as the students and staff of Kings College University.

Job Details

Date posted: 31 December 2025

Pay scheme: Other

Salary: £70,000 to £79,000 a year

Contract: Permanent

Working pattern: Full‑time

Reference number: A0859‑25‑0009

Job Locations

Pimlico Health @ The Marven
46‑50 Lupus Street
London
SW1V 3EB

Kings College Health Centre
Bush House, 3rd Floor, South East Wing, 300 The Strand
London
WC2B 4PJ

Belgrave Medical Centre
13 Pimlico Road
London
SW1W 8NA

Person Specification (Experience Essential)

• Significant experience in Healthcare Management (ideally in Primary Care).
• Strong background in financial and operational management.
• Strong background in contract and performance management (including DES and PCN specifications).
• Experience working across multiple GP Practices.
• Proven leadership skills.
• Strong understanding of governance and compliance.

Employer Details

Pimlico Health @ The Marven
46‑50 Lupus Street
London
SW1V 3EB

Website: https://www.pimlicohealth.co.uk/

Website: https://www.pimlicohealth.co.uk/