Payroll Service Coordinator

ISS Facilities Services; Weybridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company in Weybridge is looking for a Payroll Service Coordinator on a 9-month fixed-term contract. In this role, you will support employees with payroll queries, ensuring efficient resolution. Ideal candidates will have a strong customer service background and excellent administrative skills. There is potential for a permanent position for the right candidate, offering a dynamic and inclusive work environment.

Qualifications

• Strong customer service background from a call center or phone-based role.
• Confidently handle high volumes of inbound queries.
• Proficient in logging queries and managing employee information.

Responsibilities

• Field first-line payroll queries from employees.
• Log, resolve, or assign queries based on SLAs.
• Deliver high-quality payroll customer service.

Skills

Customer service background

Excellent verbal communication

Attention to detail

Team player

Tools

Outlook

Excel

HR/payroll systems

Job description

Overview

Payroll Service Coordinator

Location: Weybridge, KT13 0SL

Hours of work: 37.5

Contract Type: Fixed Term Contract | 9 Months

We are looking for a Payroll Service Coordinator to join our team on a 9-month fixed-term contract. In this role, you’ll be the first line of support for all employee payroll queries, ensuring they are logged, tracked, and resolved efficiently. There is potential for progression or a permanent role for the right candidate.

Responsibilities

• Field first-line payroll queries via the query management system, calls, and emails from employees
• Log, resolve, or assign queries in line with departmental SLAs
• Monitor and chase outstanding queries daily
• Deliver a high-quality payroll customer service experience in collaboration with the wider payroll team
• Support the payroll service manager with ad hoc duties during key payroll periods
• Share information and best practices with internal teams, identifying query trends to address root causes
• Manage password reset requests

Qualifications

• Strong customer service background, ideally from a call centre or phone-based role
• Confident handling high volumes of inbound queries with clear and professional responses
• Excellent verbal and written communication, with the ability to explain payroll processes simply and supportively
• Accurate administrative skills, including logging queries, updating systems, and following processes
• High attention to detail when inputting and managing employee information
• Collaborative team player, supporting payroll and HR colleagues
• Proficient in Outlook, Excel, and HR/payroll systems (training can be provided)

The Company / Equal Opportunity

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]