Payroll Advisor

Portfolio Payroll Limited; Manchester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading payroll solutions provider in Manchester is seeking a Payroll Advisor to join their dynamic team. The role involves ensuring clients remain compliant with payroll regulations, providing quality advice, and managing complex cases. The ideal candidate has a strong understanding of UK payroll legislation and a customer-focused approach. This position offers a competitive salary, various benefits, and opportunities for professional growth.

Benefits

Profit share scheme

Day off on your birthday

Access to Employee Assistance Programme

25 days' holiday, plus bank holidays

Pension Plan and Life Insurance

Free hot breakfast every Monday

Qualifications

• Deep understanding of UK payroll legislation and tax regulations.
• Previous experience in delivering or managing payroll services.
• Ability to handle complex case management.

Responsibilities

• Ensure clients remain compliant with payroll legislation and best practices.
• Provide legally compliant payroll advice via telephone.
• Log advice accurately in the internal CRM and resolve issues.

Skills

Customer-focused approach

Understanding of UK payroll legislation

Issue resolution skills

Experience in payroll services

Job description

Overview

Exciting Payroll opportunity in Manchester! - Payroll Advisor

Are you passionate about Payroll would you like to…

Work for an award-winning global SaaS business
Be part of the most progressive and dynamic payroll bureau in the UK
Be part of exponential growth, with amazing progression opportunities
Join an exciting and vibrant environment in the heart of Manchester
Show your passion for payroll and customer excellence?

Responsibilities

• Work as part of the Payroll Advisory team to ensure clients remain compliant with legislation and best practices related to payroll processing, reporting and taxation.
• Handle complex case management and escalate unresolved issues from the First Line Support Team.
• Provide legally compliant payroll advice and assistance to clients by telephone, highlighting non-compliant options and associated risks, and ensuring the client is fully aware of these risks.
• Log all advice accurately in the internal CRM, take ownership of cases, and resolve within SLA.
• Provide clients with supporting information and documentation to assist with the advice given.
• Present training and proactively support customers in using the company’s Payroll technology.
• Own cases to resolution, building rapport and relationships with clients on each interaction.
• Make recommendations for corrective action options such as supplementary runs and re-run options in line with BACs turnaround times, and advise customers on any charges.
• Assist clients with payroll audits, reviews, and compliance checks.
• Record and raise software issues to the appropriate development teams with full details for timely fixes.

What you bring

• A customer-focused, can-do approach to resolve all issues in a timely manner, keeping the customer informed throughout the case.
• Deep understanding of UK payroll legislation and tax regulations.
• Understanding of each client’s Payroll landscape, including Third Party Payments schedule and reporting requirements.
• Previous experience in delivering or managing payroll services, ideally within a Bureau environment.

Benefits

• Profit share scheme
• Day off on your birthday
• Bright Exchange (retail and other discounts)
• Access to Employee Assistance Programme
• 25 days' holiday, plus bank holidays
• Pension Plan and Life Insurance
• Company incentives, access to discount schemes
• Holidays increase after 2- and 5-years' service
• Free hot breakfast every Monday
• Opportunity to expand knowledge from an experienced, friendly team
• Modern working environment in Manchester City Centre
• Salary depending on experience (up to £35,000)
• Pension with Royal London
• Be part of a new business division with growth and development opportunities

Normal working hours are 37.5 hours a week, 9:00AM - 5:30PM.

If this sounds like your next best opportunity, apply directly or email or call on (phone number removed) and ask for Jaemiel De Guzman to discuss the role further.