Payments Operations Support -15 month contract Remote. in London

Octopus Computer Associates; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in London is seeking a Payments Operations Support professional to provide remote technical support in the payments space. The ideal candidate will have extensive experience in payment operations and technical remediation, as well as strong SQL and data analytics skills. You will be responsible for resolving complex client issues, ensuring excellent customer service, and managing technical communications across teams.

Qualifications

• Extensive experience managing card acceptance from an operational perspective.
• Strong SQL and data analytics skills are a plus.
• Ability to build and maintain relationships with clients.

Responsibilities

• Provide technical support to clients and resolve acceptance issues.
• Manage technical communications with clients' teams.
• Execute department initiatives and ensure well-documented processes.

Skills

Extensive knowledge of the payment ecosystem

SQL and data analytics

Good knowledge of MS Office

Natural relationship builder

Technical remediation experience

Job description

Payments Operations Support -15 month contract Remote.

payments support, payments operation,data analyst, data scientist in the payments space

The International Client Services – Responsible for understanding and fixing technical problems raised during payment checkout at POS terminals and ecommerce websites. The role holder is accountable for working with clients by providing excellent client management & technical support in remediating acceptance issues. The clients could be Issuers, Acquirers, Processors, PSPs, GDSs, ISOs, and strategic Merchants. This would entail becoming a trusted partner of our business clients by providing premier customer service and operational consultancy along with key responsibilities in resolving complex and escalated acceptance issues. The ideal candidate has a technical mindset, customer centric view and extended experience leading acceptance remediation projects.

Responsibilities

• Provides technical support and consultancy to assigned markets and clients while naturally becoming the trusted point of contact for fixing technical acceptance issues
• Proactively resolves client business & technical problems while showing strong leadership navigating the articulated business matrix, acting in complete autonomy
• Supports business development teamsto expand acceptance in specific markets
• Supports market testing activities conducted by with the partners and lead remediation efforts
• Proactively find gaps in the acceptance by analyzing data
• Manages technical communications with client’s technical team, project team, customer service teams and senior executives
• Executes department initiatives and ensures processes and projects are well documented to meet auditing requirements
• Could have additional responsibilities for planning, directing, and coordinating activities cross functionally.

At a minimum, here’s what we need from you:

• Extensive knowledge and experience of the payment ecosystem, preferably from a scheme background
• Extensive experience in managing card acceptance (technical remediation) from an operational prospective
• SQL and data analytics - STRONG PLUS
• Good knowledge of MS office package e.g. PowerPoint, Excel, Word, etc… with experience in drafting and delivering presentations to peers and senior management
• Natural relationship builder able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders

Ideal candidates will have come from payments support, payments operation or perhaps data analyst or data scientist in the payments space