Payment Support Advisor: Flexible Hours & Career Growth

Ee; Eggleston; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications provider in Darlington seeks a Payment Support representative to assist customers with billing and payment issues. This role involves providing personal service, guided by life experience and interpersonal skills. The role offers a starting salary of £25,087, opportunities for training, flexible scheduling, and a range of benefits, including paid family leave and private healthcare options. Join our team to make a real difference for our customers and advance your career!

Benefits

Online GP access

Market leading paid carer’s leave

Family Leave with full and half pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• We seek someone with life experience to navigate challenging situations.
• Ability to support customers during difficult times is essential.
• Interpersonal skills to provide personal service to customers.

Responsibilities

• Support customers with billing queries and payment issues.
• Use training to become an expert for customer inquiries.
• Deliver brilliant, personal service in every interaction.

Skills

Life experience

Resilience

Interpersonal skills

Job description

A leading telecommunications provider in Darlington seeks a Payment Support representative to assist customers with billing and payment issues. This role involves providing personal service, guided by life experience and interpersonal skills. The role offers a starting salary of £25,087, opportunities for training, flexible scheduling, and a range of benefits, including paid family leave and private healthcare options. Join our team to make a real difference for our customers and advance your career!