Payment Operations Account Executive – Airline Industry – 12 month+ contract remote in London

Octopus Computer Associates; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Payment Operations Account Executive to manage relationships with global merchants and provide comprehensive technical support. This role involves project management, client training, and resolving escalated issues, primarily working remote with occasional office attendance. Interested candidates should have knowledge of IATA and payment gateways, along with strong problem-solving skills. Competitive market-based compensation offered.

Qualifications

• Experience in IATA and BSPs essential.
• Familiarity with airline acquiring and payment gateways.
• Ability to resolve complex merchant issues.

Responsibilities

• Manage operational relationships with global merchants.
• Provide technical and project support to client accounts.
• Project manage partner onboarding and lead operational projects.

Skills

IATA

BSPs

Airline acquiring

Payment Gateways

Resolving complex merchant issues

Card payments schemes

Dealing with Acquirers

Job description

Overview

Payment Operations Account Executive – Airline Industry – 12 month+ contract remote

(payments support, payments analyst, card schemes, account executive, operations support, 3DS, EMV Payments operations analyst, implementation manager, project manager, card payments, card schemes)

The Payment Operations Account Executive role is responsible for managing the operational relationship with a range of global merchants and providing excellent technical, service and project support to a portfolio of accounts. The role entails becoming a trusted partner of the client stakeholders by providing premier customer service and operational consultancy for business clients such as airlines, hotels, and car rental companies as well as their acquirers and payment service providers. This will also include project managing partner boarding’s, training clients on our tools and systems, leading operational projects to implement new products, releases, and solutions, along with resolving escalated customer issues.

Responsibilities

• Manage the operational relationship with global merchants and provide technical, service and project support to a portfolio of accounts.
• Be a trusted partner of client stakeholders, delivering premier customer service and operational consultancy.
• Project manage partner onboarding, train clients on tools and systems, and lead operational projects to implement new products, releases, and solutions.
• Resolve escalated customer issues and ensure successful delivery of initiatives.

Qualifications / Experience

• IATA (International Air Transport Association), BSPs, Third Party Sales, GDSs
• Airline acquiring and associated Payment Gateways
• Resolving complex merchant and acquiring issues
• Card payments schemes
• Dealing with Acquirers and Merchants

Experience of planning and supporting platform migrations for existing clients

Role Details

• Role is mostly remote — office attendance once every 4-6 weeks, client visits quarterly.
• Location: Remote
• Contract Length: 12 months+
• Rate: Market depending on experience (Inside IR35)