Patient Services Receptionist - Front Desk & Admin

DCHS Foundation Trust; Hague Bar; On-site; GBP 20,000 - 26,000; Full time

Job summary

Derbyshire Community Health Services NHS Foundation Trust is seeking a receptionist to manage a busy reception, greet patients and visitors, and coordinate with services and external organisations. The role covers face-to-face and telephone contacts in a busy NHS environment.

You will provide a friendly, professional service, handle clerical tasks such as mail, banking, stationery, and ensure waiting areas remain clean and welcoming. Experience in healthcare reception is desirable.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to perform clerical and administrative duties to support clinical services.
• Professional and friendly approach when liaising with the public and colleagues.

Responsibilities

• Provide a friendly, helpful and professional service at all times.
• Ensure that public areas are kept clean and tidy.
• Provide comprehensive reception clerical and administrative duties, e.g. cash handling, banking, ordering stationery and supplies, receiving and distribution of incoming mail and parcel, franking and posting outgoing mail, answering all telephone queries and forwarding calls to appropriate services.
• Support the administrative service to clinical services including Podiatry and Physiotherapy, e.g. registering patients; booking appointments both by telephone and at reception; monitoring waiting lists, liaising with clinical teams.
• Provide sickness and absence cover at other Clinics/Health Centres when required.
• Advise podiatry leads of capacity and demand on; Support the monitoring, coordination of domiciliary lists; Provide administrative support to Physiotherapy services around appointment registering new patients, appointment cancellation, appointment re-arrangement; Escalate any urgent patient matters immediately to relevant clinical services.
• Monitor franking machine, downloading funds as required; Monitor and maintain self-check-in screens, reporting any faults; Manage and monitor the telephone answering service; Receipt all incoming mail and organise distribution.
• Answer patient queries and signpost to appropriate local services; Report and escalate site maintenance issues; Support an efficient room booking service, ensuring rooms are not double booked; Printing/Photocopying; Maintain site emergency equipment as per Policy; When on duty to act as a Fire Warden; To provide cover for colleagues’ absence at base and other sites within the area.
• Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

Job description

Derbyshire Community Health Services NHS Foundation Trust is seeking a receptionist to manage a busy reception, greet patients and visitors, and coordinate with services and external organisations. The role covers face-to-face and telephone contacts in a busy NHS environment.

You will provide a friendly, professional service, handle clerical tasks such as mail, banking, stationery, and ensure waiting areas remain clean and welcoming. Experience in healthcare reception is desirable.