Part-Time Patient Care Receptionist & Call Handler

Chesterfield Royal Hospital NHSFT; Heanor; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

NHS pension

Training opportunities

Well-being initiatives

Job summary

Chesterfield Royal Hospital NHS Foundation Trust is seeking a part-time Receptionist/Call Handler for Royal Primary Care in Heanor. You will cover reception and telephone duties, manage appointments, and handle patient inquiries with a focus on quality patient care.

The role requires GCSEs, basic IT skills, and experience in a public-facing environment; knowledge of SystmOne is beneficial.

Qualifications

• GCSE in Maths & English grade C or above.
• Basic IT skills required.
• Experience of working with the public, preferably in a reception environment.
• Understand basic office procedures with some knowledge of SystmOne.

Responsibilities

• Ensure reception is manned at all times.
• Maintain and monitor the Practice appointments system.
• Process personal and telephone requests for appointments and direct callers to the appropriate healthcare professional.
• All reception administration is processed in a timely manner.
• Process and distribute incoming and outgoing mail.

Skills

GCSE Maths & English

Basic IT skills

Public-facing experience

SystmOne knowledge

Education

GCSEs in Maths & English (C+)

Tools

SystmOne

Job description

Chesterfield Royal Hospital NHS Foundation Trust is seeking a part-time Receptionist/Call Handler for Royal Primary Care in Heanor. You will cover reception and telephone duties, manage appointments, and handle patient inquiries with a focus on quality patient care.

The role requires GCSEs, basic IT skills, and experience in a public-facing environment; knowledge of SystmOne is beneficial.