Dental Receptionist & Patient Services Coordinator

North Cheshire and Mersey NHS Foundation Trust (BCH); England; On-site; GBP 21,000 - 27,000; Full time

Job summary

North Cheshire and Mersey NHS Foundation Trust (BCH) is seeking a receptionist/administrator to provide a patient-focused front desk service for the community dental service. The role covers clerical duties, appointment management, and secure handling of patient information within the electronic records system.

You will be responsible for payments, booking interpreters, and assisting with complaints to maintain smooth service delivery.

Qualifications

• Experience in reception/administration in healthcare is preferred.
• Excellent communication and interpersonal skills required.
• Ability to handle payments and maintain accurate financial records.

Responsibilities

• Provide the first point of contact for enquiries from patients, carers and health professionals.
• Coordinate and book patient appointments, including reminders via phone, letter, SMS and email.
• Maintain and update electronic patient records and appointment systems (SOEL/Chronos).
• Process patient charges, collect payments and balance cash/float daily.
• Arrange interpreters where needed and support complaints handling to avoid escalation.
• Organise meetings, take minutes and circulate actions as required.

Skills

Reception duties

Customer service

Confidentiality

Tools

SOEL

Chronos

Job description

North Cheshire and Mersey NHS Foundation Trust (BCH) is seeking a receptionist/administrator to provide a patient-focused front desk service for the community dental service. The role covers clerical duties, appointment management, and secure handling of patient information within the electronic records system.

You will be responsible for payments, booking interpreters, and assisting with complaints to maintain smooth service delivery.