Patient Services Administrator

University Hospitals Of Leicester Nhs Trust; Oakham; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Flexible working arrangements

NHS employee benefits

Job summary

University Hospitals of Leicester NHS Trust is seeking an administrative receptionist for the Outpatient Services. The role involves greeting patients, directing visitors, and managing front-desk queries with a courteous approach.

You will book patients into clinics, admit/discharge day-case patients when needed, and arrange follow-up appointments. The position requires good GCSE English and solid computer skills, including Microsoft packages.

Qualifications

• GCSE level English or equivalent.
• Computer skills including experience with Microsoft packages.
• Experience in customer service or front-desk roles.
• Understanding of hospital systems and booking procedures (Desirable).
• Knowledge of 18 week pathway rules (Desirable).

Responsibilities

• Provide cover on reception, directing patients, visitors and staff courteously.
• Direct and redirect patients and calls, handling queries politely.
• Prepare patient information for clinical sessions efficiently.
• Book patients in/out of clinics for outpatient department.
• Admit and discharge patients attending day-case when necessary.
• Book follow-up appointments as needed.
• Ensure RTT outcomes are completed and entered into the Patient Administration System.
• Verify test results are available for outpatient clinics as requested.
• Liaise with department manager and outpatient staff to ensure forms are completed.
• Liaise with other hospitals to obtain case notes and investigations.
• Promote a friendly, courteous, efficient service and manage delays or cancellations.
• Maintain accurate case notes and patient records; prevent loss of information.

Skills

Customer Service

Microsoft Office

Written & Verbal Communication

Team Work

Education

GCSE English

ECDL/Computing

Tools

Hospital Booking System

Patient Administration System

Job description

University Hospitals of Leicester NHS Trust is seeking an administrative receptionist for the Outpatient Services. The role involves greeting patients, directing visitors, and managing front-desk queries with a courteous approach.

You will book patients into clinics, admit/discharge day-case patients when needed, and arrange follow-up appointments. The position requires good GCSE English and solid computer skills, including Microsoft packages.