Hospital Receptionist | Flexible Hours

Transformation Unit; Dudley; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Flexible working options

Job summary

The Dudley Group NHS Foundation Trust is seeking an Administrative and Clerical Band 2 receptionist to manage front-desk duties across hospital departments. You will handle face-to-face and telephone queries, coordinate volunteers, and support efficient patient flow.

The role emphasizes a welcoming reception, basic NHS policies, and effective diary/booking tasks with flexible working options.

Qualifications

• 2 GCSE passes in Mathematics and English Language.
• Competent in computers and Microsoft packages such as Word, Excel, Outlook.
• NVQ Business Administration Level 2.

Responsibilities

• Act as the first point of contact for hospital patients, staff and visitors at reception.
• Coordinate reception volunteer tasks daily and liaise with volunteers.
• Communicate with patients, staff and visitors to ensure quality service delivery.

Skills

GCSE Maths

GCSE English

Microsoft Office

Customer service

Education

2 GCSEs (Maths & English)

NVQ Business Administration Level 2

Computer literacy

Tools

PAS

Job description

The Dudley Group NHS Foundation Trust is seeking an Administrative and Clerical Band 2 receptionist to manage front-desk duties across hospital departments. You will handle face-to-face and telephone queries, coordinate volunteers, and support efficient patient flow.

The role emphasizes a welcoming reception, basic NHS policies, and effective diary/booking tasks with flexible working options.