Patient Access Receptionist — Front Desk Champion

St-Helens-South-Pcn-Ltd; St Helens; On-site; GBP 18,000 - 23,000; Part time

Job summary

St Helens South PCN Ltd is seeking a motivated bank Receptionist to join our Patient Access & Services team. You will provide a professional, efficient and welcoming front-of-house service for the PCN Hub, supporting the smooth day-to-day running of reception services for our population of approximately 85,000 patients across 10 GP practices.

This role is bank staff with ad hoc hours, requiring GCSE English and Maths and experience in healthcare/customer service.

Qualifications

• GCSE English and Maths (or equivalent).
• Experience working with the public or in healthcare/customer service environment.
• Good IT and communication skills.
• EMIS knowledge.

Responsibilities

• Provide a professional and welcoming front-of-house service to patients and visitors.
• Manage appointment bookings, cancellations and patient queries.
• Handle incoming telephone calls efficiently and courteously.
• Direct patients to the appropriate clinician or service where appropriate.
• Process repeat prescription requests and patient registrations.
• Maintain accurate patient records using EMIS and other clinical systems.
• Carry out administrative tasks including scanning, data entry and correspondence.
• Maintain confidentiality and adhere to information governance standards.
• Support the wider PCN team to ensure effective service delivery.

Skills

Excellent communication

Organisation

Team player

Education

GCSE English and Maths

Tools

EMIS knowledge

IT systems

Job description

St Helens South PCN Ltd is seeking a motivated bank Receptionist to join our Patient Access & Services team. You will provide a professional, efficient and welcoming front-of-house service for the PCN Hub, supporting the smooth day-to-day running of reception services for our population of approximately 85,000 patients across 10 GP practices.

This role is bank staff with ad hoc hours, requiring GCSE English and Maths and experience in healthcare/customer service.