Patient Services Officer

The Clatterbridge Cancer Centre NHSFT; Liverpool; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading cancer care center in the UK is seeking a proactive individual for a role in patient administration. Responsibilities include scheduling chemotherapy appointments, liaising with patients and clinicians, and managing administrative duties. Ideal candidates will have strong administration skills and experience in NHS environments. This position offers opportunities for skill development and requires a commitment to patient care and communication.

Qualifications

• Knowledge of a range of administrative systems.
• Experience in an office environment.
• Front of house experience in a customer service area.
• Experience in a NHS environment.

Responsibilities

• Scheduling complex chemotherapy appointments.
• Ensuring administrative actions for clinic outcomes.
• Communicating with patients about appointments.
• Organizing interpreters when needed.
• Maintaining compliance with mandatory training.

Skills

Excellent administration skills

Knowledge of Microsoft applications

Experience with multiple hospital databases

Good communication skills

Multitasking

Education

GCSE in English and Mathematics or equivalent

Job description

Right to work: We actively promote diversity and inclusion. Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Health and Care visa route. We recommend that you assess your eligibility before applying for this position. Visit Health and Care Worker visa: Overview - GOV.UK

Monday - Friday shifts between 8am & 6pm (working alternate shift pattern, week 1 0800-1600, week 2 1000-1800) including some weekend & bank holidays

An exciting opportunity has arisen in Clatterbridge Cancer Centre - Paddington/Liverpool for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction. Although the base location is Paddington the role also includes working in Liverpool on a rota basis.

The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.

The post holder will also be responsible for ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous.

Main duties of the job

Main duties of the job

• Scheduling of complex chemotherapy appointments as per protocols
• Ensure appropriate administrative actions for clinic outcomes of outpatient and chemotherapy appointments, and to dispose of appointments with the required time limits to support with the achievement of Key Performance Indicators
• Communicate with patients regarding appointments liaising with Clinicians regarding complex cases - via telephone, text service & email and deal with barriers to understanding
• Change, amend and cancel appointments at the request of the appropriate teams and patients.
• Allow early opportunity to escalate capacity issues in accordance with pathway targets.
• Organize interpreters where needed for patient OPD and treatment appointments.
• To maintain and improve own skills by undertaking the appropriate training and development opportunities relevant to the post.
• Maintain and ensure 100% compliance with all mandatory training using ESR
• To participate in all administrative and clerical duties
• To maintain confidentiality at all times
• To have a knowledge of a range of procedures and appointments across multiple services
• Requires multitasking
• Using multiple applications
• Supporting other teams/areas within the Hub
• Reception cover

Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis

About us

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.

We are -

• Kind
• Empowered
• Responsible
• Inclusive

Job responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Person Specification

Qualifications

• GCSE in English and Mathematics or equivalent.

Knowledge & expertise

• Knowledge of a range of administration systems
• Experience in an office environment

Experience

• Front of house experience in a customer service area.
• Experience in a NHS environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Clatterbridge Cancer Centre NHSFT

Address

The Clatterbridge Cancer Centre - Paddington

The Clatterbridge Cancer Centre - Paddington