Patient Services Clerks

Shore Medical; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking Patient Services Clerks to join their friendly team in Poole and Bournemouth. The roles involve providing administrative support, assisting patients, and ensuring data security. Ideal candidates should have proven administrative experience, a calm telephone manner, and be educated to GCSE level in Maths and English. The position offers a supportive work environment and various employee benefits.

Benefits

Continuous Professional Development

NHS Pension Scheme with Life Insurance

Cycle to work scheme

Access to NHS discounts

Qualifications

• Proven administration experience in a similar role or GP/NHS department environment.
• Excellent calming and professional telephone manner.
• Educated to a high standard at GCSE level in Maths, English or equivalent.

Responsibilities

• Handle administrative queries from clinicians and act as a liaison with patients.
• Assist patients with booking Nursing appointments.
• Maintain patient data security in accordance with practice protocols.

Skills

Administration experience

Professional telephone manner

Knowledge of NHS

Microsoft Office proficiency

Tact and diplomacy

Education

GCSE level in Maths and English

Job description

Overview

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP’s, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

• Lilliput Surgery
• Poole Road Medical Centre
• Wessex Road Surgery
• Heatherview Medical Centre
• Fernside Surgery
• Parkstone Tower Practice

The Opportunity

Shore Medical Group are seeking Patient Services Clerks to join our friendly team and provide excellent customer service and project a professional image for the Surgery.

To provide accurate, efficient and punctual medical administration support to our Patients, Partners, GPs, Registrars and Practice Nurses at any one of our 6 sites across Poole and Bournemouth on a permanent, full time/part-time basis.

Please note that this is a roaming role with a requirement to work at any of our sites.

Working pattern: Monday to Friday

Hours: 8.00am-6.30pm (varying shifts available)

Hourly Rate: £12.21 per hour

Key Responsibilities

• To handle all administrative queries and tasks from clinicians and act as liaison with the patients as necessary
• Assisting patients with booking Nursing appointments as required
• Carrying out a review of any patient records that are accessed to identify and update and outstanding QOF targets
• Ensure reception and waiting areas are kept neat and tidy – notice boards and leaflet dispensers tidy and free from clutter
• Franking outgoing post and taking to Post Office, along with ‘Signed For’ parcels
• Responsible for maintaining patient data security in accordance with practice protocols at all times
• Recording of patient blood pressure recordings
• Being prepared to cover all reception positions as necessary
• Provide excellent customer service

Experience

• Proven administration experience in a similar role or GP/NHS department environment would be highly desirable
• To have tact and diplomacy in direct and indirect emotional circumstances
• To possess an excellent calming and professional telephone manner
• Knowledge of the NHS an advantage
• Fully conversant in Microsoft Office packages
• Educated to a high standard at GCSE level in Maths, English or equivalent

We Offer

• Friendly and supportive working environment
• Parking on-site at most of our practices
• Continuous Professional Development
• NHS Pension Scheme with Life Insurance
• Competitive holiday entitlement scheme
• Cycle to work scheme
• Access to NHS discounts

Equal Opportunity

Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.

Asylum and Immigration Act 1996

All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Shore Medical Group permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Shore Medical Group.