Patient Service Advisor (Medical Secretary & Receptionist)

NHS; Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent healthcare organization in Leicester is seeking a dedicated administrative professional to provide secretarial support to a multidisciplinary team. This role includes typing various documents, managing referrals, and maintaining patient records. Candidates are expected to have GSCEs in English and Maths, excellent computer skills, and experience in a healthcare setting. The position offers both full-time and part-time options, providing flexibility. Applicants should possess a friendly, can-do attitude and be able to manage administrative tasks under pressure.

Qualifications

• Strong customer-service ethic and skills.
• Proven ability to multitask while maintaining a tidy workspace.
• Professional demeanor with a friendly, empathetic attitude.

Responsibilities

• Typing letters, reports and associated documentation.
• Liaising with external agencies to ensure efficient referral processing.
• Maintaining an accurate referrals database.

Skills

Good keyboard and computer skills

Strong customer-service ethic and skills

Tenacious with an eye for detail

Professional, friendly and tactful

Ability to work under pressure

Education

GSCE grades A-C in English & Maths

Experience working in a healthcare setting as a medical secretary

Knowledge of medical terminology

Experience processing referrals using the electronic referral system (ERS)

Experience with SystmOne

Job description

Job Summary

To be responsible for undertaking a wide range of secretarial and administrative duties and providing administrative support to the multidisciplinary team.

Responsibilities

• Typing letters, reports and associated documentation
• Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• Managing all enquiries in an effective manner
• Maintaining an accurate referrals database
• Actioning all incoming email
• Processing calling letters as requested
• Scanning patient‑related documentation and attaching scanned documents to patients' healthcare records
• Inputting data into patients' healthcare records as necessary
• Processing referrals using the electronic referral system (ERS)
• Processing requests for information (SAR, insurance/solicitor letters, DVLA forms)
• Coding data on the clinical IT system
• Answering incoming phone calls, transferring calls or dealing with the callers' requests appropriately
• Managing all administrative queries as necessary
• Carrying out system searches as requested
• Maintaining a clean, tidy, effective working area at all times
• Supporting clinical staff with general administrative tasks as required

Job Details

• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Full‑time, Part‑time, Flexible working
• Location: 203 Victoria Park Road, Leicester, LE2 1XD
• Reference number: A2936‑25‑0013
• Date posted: 16 December 2025

Qualifications

• GSCE grades A‑C in English & Maths
• Good keyboard and computer skills
• Tenacious with an eye for detail
• Strong customer‑service ethic and skills
• Friendly, can‑do attitude
• Mature, empathetic nature
• Professional, friendly and tactful
• Ability to work under pressure
• Well‑organised, able to multi‑task
• Experience working in a healthcare setting as a medical secretary
• Experience processing referrals using the electronic referral system (ERS)
• Knowledge of medical terminology
• Experience with SystmOne

Desirable

• General practice experience

Legal & Compliance

• All candidates will be required to undergo a Disclosure and Barring Service check.
• Employment is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

About Us

We are a large, dynamic, friendly practice serving approximately 24,000 patients with a focus on clinical excellence and modern NHS engagement. Situated adjacent to the University of Leicester, we have a significant student population.

Contact

Employer: Victoria Park Health Centre
Website: victroria park health centre