Patient Scheduling Clerk

Aneurin Bevan University Health Board; Newport; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS organization in Newport is seeking an enthusiastic Scheduling Coordinator for Endoscopy services. The role involves managing Endoscopy lists while ensuring compliance with RTT guidelines and cancer targets. Candidates should have a good education, IT skills, and previous experience in a hospital setting. This position offers opportunities for career growth and a supportive work environment emphasizing flexibility and well-being.

Benefits

Flexible working

Paid mandatory training

Occupational health support

Qualifications

• Experience in a hospital setting.
• Previous clerical experience.
• Knowledge of RTT guidelines.
• Knowledge of Single Cancer Pathway.

Responsibilities

• Ensure cancer targets are achieved.
• Communicate regularly with the Team Leader and Endoscopy consultants.
• Book Endoscopy lists within internal and national targets.

Skills

I.T Skills

Excellent Telephone Manner

Ability to concentrate in a busy environment

Flexibility to the needs of the service

Education

Good standard of education to at least GCSE level

Business Administration level 3 NVQ or equivalent experience

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

Endoscopy is currently looking to appoint an enthusiastic, motivated person to join us to support the scheduling team in the delivery of key services and cancer targets.

As a service, it is vitally important that we provide a high quality service to patients, therefore if you are interested in joining a highly motivated team – it would be great to hear from you.

The post holder will be responsible for ensuring all protocols are adhered to and undertake appropriate action in necessary adhering to RTT rules.

The post holder will plan, prioritise and organise Endoscopy lists, taking into account such matters as pre-assessment, availability of equipment, clinicians, case mixes, etc. You must possess the ability to adjust accordingly in line with any changes, and to manage your own workload to defined departmental policies and procedures.

Each scheduler deals with a large volume of patient queries and Endoscopy lists, making the appropriate allocation of patients within defined timescales.

Main duties of the job

• Ensure cancer targets are achieved.
• Ensure patients are prevented from breaching targets.
• Endoscopy list capacity is utilised and cancellations are kept to a minimum.
• Regular communication with the Team Leader and Endoscopy consultants and clinical nursing team.
• All Endoscopy lists are booked within internal and national targets, including RTT and ‘Treat in Turn’.
• Patient focused booking and direct patient booking are utilised to increase utilisation and reduce DNA rates.
• Ensure an efficient telephone service is maintained.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Education and Qualifications

Essential criteria

• Good standard of education to at least GCSE level
• I.T Skills

Desirable criteria

• Business Administration level 3 NVQ or equivalent experience

Experience & Knowledge

Essential criteria

• Experience in a hospital setting.
• Previous clerical experience.
• Knowledge of RTT guidelines.
• Knowledge of Single Cancer Pathway.

Desirable criteria

• Waiting list management.
• Previous experience in telephone bookings.

Skills & Personal Attributes

Essential criteria

• Able to concentrate in a busy environment with many interruptions.
• Excellent Telephone Manner.
• Flexible to the needs of the service.

Desirable criteria

• Able to work without direct supervision.