Patient Pathway/Waiting List Officer

Cwm Taf Morgannwg University Health Board; Abercanaid; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional health provider in Wales seeks a dedicated patient pathway/waiting list officer to manage and support waiting lists and administration teams effectively. You will ensure patient pathways are accurately reflected in the Patient Administration System, undertake routine validations, and liaise with patients regarding care options. Applicants are encouraged to have Welsh communication skills, enhancing the support provided to the local community. Join a diverse and compassionate team committed to excellent patient care.

Benefits

Leading pension

Generous leave

Flexible work hours

Career growth opportunities

Ongoing learning and development

Qualifications

• Experience in patient administration and data entry.
• Ability to work with standard operating procedures and guidelines.
• Good communication skills and ability to liaise with patients.

Responsibilities

• Plan and prioritize daily workload effectively.
• Review and validate patient pathways and waiting list data.
• Report potential waiting list breaches promptly.
• Contact patients to schedule appointments as per care needs.

Skills

Advanced keyboard skills

Organizational skills

Attention to detail

Tools

Patient Administration System (Myrddin)

Electronic Theatre Systems

Job description

The Oral & Maxillofacial Surgery Department are looking to appoint an enthusiastic and suitably qualified patient pathway/waiting list officer to support the waiting list and administration teams within the department. The post holder will work within standard operating procedures and provide support to the Waiting List/Pathway Manager and Directorate Support Team by ensuring patients pathways are reflected correctly on the Patient Administration System (Myrddin). The post holder will undertake tasks such as correction of stopped clocks, pathway validation, data entry issues, and provide support in the outsourcing of patients to private providers when accessing LTA Contracts. The post holder will undertake regular validation of waiting lists and patient pathways, highlighting any issues and anomalies to the waiting List/Pathway Manager.

Responsibilities

• Planning and prioritising own day to day workload.
• Sending out weekly lists to specialities as appropriate and booking staff, clearly identifying patients listed who require immediate action.
• Reviewing patient pathways and waiting list data, analysing and updating information in accordance with Referral to Treatment Time (RTT) Guidelines, ensuring treatment times are measured accurately.
• Reporting any potential waiting list breaches to the Waiting List Manager in a timely manner.
• Working with the Waiting List Manager to select patients for outsourcing, based on waiting times and agreed parameters e.g. case mix, patient's suitability.
• Contacting patients to offer appointment and obtain availability for their care to be outsourced.
• Undertaking regular, routine validation of waiting lists to ensure data quality.
• Utilising the Patient Administration System (WPAS Myrddin) and electronic Theatre Systems to process, transmit and store patient information which will require advanced keyboard skills.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; while the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑listing and selecting candidates. This isn't "fluency", just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents at the bottom.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities. CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life. Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily: We listen, learn, and improve; We treat everyone with respect; We work together as one team. CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you'll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.