Patient Pathway Lead

NHS; Winchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in the UK is seeking Patient Pathway Leads to manage the patient journey from referral to discharge. Successful candidates will ensure high-quality service delivery, require excellent organizational and communication skills, and must be committed to inclusivity. This role is critical for maintaining patient satisfaction and efficiency in care delivery.

Benefits

24/7 access to wellbeing support

Rewards & Recognition platform

Dedicated Staff Wellbeing Hub

Salary sacrifice schemes for transport and childcare

Qualifications

• Able to work independently and prioritize tasks effectively.
• Advanced keyboard skills and competent use of IT.
• Ability to communicate complex information sensitively.

Responsibilities

• Manage the patient pathway from referral to discharge.
• Provide administrative support and expert advice to the team.
• Monitor waiting lists and work with senior managers to resolve issues.

Skills

Planning & Organisational Skills

IT skills

Communication & Relationship Skills

Commitment to Equality, Diversity and Inclusion

Education

GCSE level or equivalent with Grade C in English and Maths

Tools

Epic patient electronic health record system

Job description

Overview

We have an opportunity to recruit three band 5 patient pathway leads for our Foot & Ankle/Pni & Spinal departments. The post holders will work closely with the Deputy Service Manager. The role of the Patient Pathway Lead is key to ensuring our patients are supported throughout the care they receive at RNOH. The post holder will apply expert knowledge of patient pathway and administrative procedures to provide supervision and leadership in the delivery of a high quality, effective and efficient service for the multidisciplinary team and patients, with a focus on delivery a positive experience and excellent customer service.

Responsibilities

The post holder will expertly support the team to manage the whole patient pathway, from referral to discharge, including first outpatient appointment, diagnostics, planning of treatment, treatment, and follow‑up appointments. The Patient Pathway Lead will work closely with clinicians and operational staff to provide an efficient and effective administrative service to the multidisciplinary team, acting as a source of expert advice and support for troubleshooting non‑routine matters or resolving initial complaints. The Patient Pathway Lead is responsible for monitoring waiting lists and capacity within the service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.

Person Specification

Planning & Organisational Skills – Essential

• Able to work independently, managing own workload and prioritising tasks.

IT skills – Essential

• Advanced keyboard skills, and competent use of IT.

Desirable

• Experience of using a patient record system; Knowledge of the Epic patient electronic health record system.

Responsibility for Equality, Diversity and Inclusion – Essential

• Demonstrable commitment to anti‑discriminatory and inclusive behaviours and practices.

Communication & Relationship Skills – Essential

• Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
• Able to induct new staff into the department, demonstrating tasks to colleagues.

Knowledge, Training & Experience – Essential

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Operational management within a management role.
• Experience of supervising a team of staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer Details

Royal National Orthopaedic Hospital NHS Trust

Royal National Orthopaedic Hospital

Stanmore

HA7 4LP

Website: https://www.rnoh.nhs.uk/

Benefits

• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare.