Patient Pathway Coordinator - Care of the Elderly

Epsom and St Helier University Hospitals NHS Trust; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in London is seeking a motivated individual for an administrative support role. You will coordinate and schedule activities within the Care of the Elderly Service, providing excellent customer service and handling patient queries. The ideal candidate will have strong interpersonal skills, a solution-focused mindset, and the ability to work flexibly across both hospital sites. Applications close on October 1, 2025.

Responsibilities

• Be the point of contact for administrative issues relating to a patient’s care pathway.
• Assist with scheduling of day case, inpatient and outpatient activity.
• Handle queries from patients, clinicians, and staff.
• Demonstrate excellent telephone skills and good IT proficiency.
• Work at both hospital sites as needed.

Skills

Solution-focused mindset

Strong interpersonal skills

Customer service standards

High accuracy and attention to detail

Ability to work flexibly

Job description

Overview

Epsom and St Helier University Hospitals NHS Trust is looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work. Reporting to the Service Manager for Care of the Elderly, you will work closely with the Care of the Elderly Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Care of the Elderly Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.

Responsibilities

• Be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment and/or discharge.
• Assist with administration and scheduling of day case, inpatient and outpatient activity for the Care of the Elderly Service.
• Perform some patient-facing activity and manage queries from patients, clinicians and staff.
• Demonstrate excellent telephone skills and good IT proficiency to support day-to-day duties.
• Be available to work at both hospital sites for several days each week.

Qualifications and Skills

• Solution-focused mindset with strong prioritisation abilities.
• Strong interpersonal and customer service standards.
• High standard of accuracy and attention to detail.
• Ability to work flexibly within a busy administrative environment.

About the Trust

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. We also provide more specialist services, including renal and neonatal intensive care, to a wider area.

Additional information

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Please see the attached supporting job description and person specification document for more information about the role and requirements. Please ensure your application refers to the job description and person specification.

This advert closes on Wednesday 1 Oct 2025.