Patient Navigator (0 hours Contract)

One Medical Group; Bracknell; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Bracknell is seeking a Patient Navigator to join their dynamic team on a zero hours contract. The role involves facilitating the patient journey and providing outstanding telephone and administrative support. Ideal candidates should have excellent communication skills and be capable of using IT systems. Benefits include NHS pension contributions, generous annual leave, and pay enhancements for unsociable hours worked. This position offers a rewarding opportunity in a caring environment that values team collaboration and personal development.

Benefits

NHS Pension with 20.6% Employer Contribution

33 days annual leave (pro-rata, if part-time)

Enhanced Maternity and Paternity Pay

Learning and Development time (5% of weekly hours)

24/7 access to Employee Assistance Program

Qualifications

• Experience as a Patient Navigator / Receptionist is desirable but not essential.
• Ability to work well as part of a team focused on patient care.

Responsibilities

• Provide patient-focused telephone and administration services.
• Assist and direct patients in accessing appropriate healthcare services.
• Facilitate a patient-centric experience in a fast-paced environment.

Skills

Exceptional communication skills

Experience of using IT systems

Ability to work under pressure

Tools

SystmOne

Job description

Patient Navigator (0 hours) at Bracknell Urgent Care Centre

Bracknell Urgent Care Centre , part of OneMedical Group, is looking for a Patient Navigator to join us on a 0 (Zero) hours contract. You will join a thriving and dynamic team and help to facilitate the journey of all our registered and unregistered patients.

The Patient Navigator / Receptionist will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals. They will facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.

The ideal candidate will have exceptional communication skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator. Experience as a Patient Navigator / Receptionist is desirable though not essential.

We offer unsociable hours pay for the hours worked after 6pm on week days (Monday to Friday) and all-day Saturday and Sunday 30% extra.

Clinical systems : We use SystmOne.

Location : Brants Bridge, Bracknell RG12 9RT

What we offer (benefits)

• NHS Pension with 20.6% Employer Contribution
• 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity, Maternity Support (Paternity), Adoption pay
• Unsociable hours pay for hours worked after 6pm Monday to Friday and all-day Saturday and Sunday 30% extra
• Learning and Development time (5% of weekly hours)
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMG’s refer a friend scheme
• 24 / 7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Personal and professional development

Working at OneMedical Group

Our teams at OneMedical Group, whether working for OneMedicare, OneMedical Property or within our Support Centre all come together, collaborate, share ideas and have fun! The team is made up of forward thinking and people centred individuals with different skills and abilities, where you can learn from each other and make a really positive and valuable impact.

OneMedical Group is a family run organisation with our co‑founders still involved in supporting our teams to be at their best. We have an ambitious strategy and mission, one that is shared and supported by our whole Group. The Group was started with the vision of delivering healthcare differently, and to make a real difference to the communities that we work with.

Equality and Diversity

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: [e-mail]

We reserve the right to close this advert early.