Patient‑Focused Scheduling & Bookings Lead

HCA Healthcare UK; Birmingham; On-site; GBP 33,000 - 36,000; Full time

Job summary

A leading healthcare organization in Birmingham is looking for a Scheduling and Bookings Administration Manager. This role emphasizes managing a supportive team, enhancing patient experience, and leading booking improvements. With responsibilities including team motivation and stakeholder engagement, the ideal candidate will have strong customer focus, problem-solving skills, and the ability to adapt communication styles. The position offers competitive salary and a range of benefits, along with professional development opportunities.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Pension contributions

Season Ticket Loan

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount

Flexible health benefits

Qualifications

• Experience managing a team in a customer-focused environment.
• Ability to engage and develop team members effectively.
• Strong decision-making and problem-solving skills.
• Capability to adapt communication style to diverse audiences.

Responsibilities

• Lead and motivate your team to achieve objectives.
• Implement service improvements across booking functions.
• Build relationships with internal and external stakeholders.
• Listen to patient feedback and address service complaints.

Skills

Customer service orientation

Team management

Proactive problem-solving

Adaptability

Stakeholder engagement

Job description

A leading healthcare organization in Birmingham is looking for a Scheduling and Bookings Administration Manager. This role emphasizes managing a supportive team, enhancing patient experience, and leading booking improvements. With responsibilities including team motivation and stakeholder engagement, the ideal candidate will have strong customer focus, problem-solving skills, and the ability to adapt communication styles. The position offers competitive salary and a range of benefits, along with professional development opportunities.