Patient Flow Coordinator | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading NHS Trust in Coventry is looking for a Patient Flow Coordinator to enhance integrated team services. This role involves coordinating patient care, managing assessments, and facilitating discharge processes while ensuring effective communication with families and care homes. Ideal candidates will demonstrate outstanding administrative skills and the ability to collaborate across multidisciplinary teams, vital for improving health outcomes in the Coventry area. Our Trust is committed to providing high-quality patient care and fostering an inclusive workplace.

Qualifications

• Experience working within health or social care settings is desirable.
• Ability to coordinate across multidisciplinary teams is crucial.

Responsibilities

• Deliver training in pathways and system support tools for assessments.
• Support efficient use of resources and consistent patient flow.
• Coordinate assessments and referrals for patients accessing the service.
• Communicate with patients, families, and care homes for planning meetings.
• Work independently within the service, seeking support as needed.
• Provide education and guidance on patient flow and discharge processes.
• Represent Complex Flow Improvement lead and inform management of system blockages.
• Escalate concerns regarding delays in assessments and discharges.

Skills

Effective communication skills

High level of administrative skills

Attention to detail

Coordination across multidisciplinary teams

Job description

Overview

An exciting opportunity has arisen for a Patient Flow Coordinator to support the new and transformational One Coventry Integrated Team (OCIT) - a pioneering service that brings together health and social care professionals to deliver seamless, person-centred care. You will be part of an innovative team supporting reablement, hospital discharge, and admission avoidance across urgent and emergency care pathways. Local integrated care is one of the Trust’s fundamental purposes, as set out in our refreshed strategy for 2022-2030; ‘More than a hospital’. The Trust aims to improve the health and wellbeing of local populations through collaboration with partners across the health and social care system. The Patient Flow Coordinator role is key to the successful delivery of this exciting and transformational service aimed to improve the health and wellbeing of the Coventry population.

The Patient Flow Coordinator will work autonomously within OCIT demonstrating effective time management, coordinating a varied caseload in line with dynamic capacity and demand challenges, whilst advising and supporting the local integrated teams with appropriate service pathways. The successful candidate will have effective communication skills, a high level of administrative skills, an eye for detail with a focus on service coordination and data collection.

Responsibilities

1. To deliver training in pathways and system support tools to support assessments as required ensuring safe discharge planning and patient flow coordination with the correct identified level of support
2. To support efficient use of resources and consistent flow for those patients casemanaged by OCIT.
3. To coordinate assessments and referrals for patients accessing the OCIT service considering capacity/demand and prioritisation level with support from clinicians.
4. To communicate with patients / families / carers / Care Homes of the patients within OCIT pathways and support coordination and flow, planning meetings as required to support.
5. To work independently within the service, seeking senior support as required on tasks outside of identified competency.
6. Provide education, support and advice to the team on patient flow, discharge process and pathways.
7. To represent Complex Flow Improvement lead where applicable, provide team development and caseload updates to managers and inform LIT manager of system blockages or areas of concern.
8. Escalate and report any concerns via LIT manager to highlight delays to assessment and/or discharge.

Qualifications and Skills

• The successful candidate will have effective communication skills, a high level of administrative skills, an eye for detail with a focus on service coordination and data collection.
• Experience working within health or social care settings and ability to coordinate across multidisciplinary teams is desirable.

Additional Information

Closing Date: This job advert will close as soon as sufficient applications have been received. Please apply as soon as you can, if interested.

University Hospitals Coventry and Warwickshire NHS Trust is one of the largest teaching Trusts in the UK and rated as good by the Care Quality Commission. We are proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. The Trust is recognised as a Pathway to Excellence® designated organisation – please click the link for details about this award: Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk).

The Trust is committed to building an inclusive organisation that respects, values and develops the talents and perspectives of our diverse society. Equality, fairness, dignity and autonomy are promoted as part of the organisation's core values. The group is trialling a new Integrated Neighbourhood Team (INT) model; outcomes may inform future service delivery and team configuration. If you are successful, your team structure and line management may change in the future, with appropriate consultation in line with organisational policy. This advert closes on Friday 12 Dec 2025.